Service Delivery Specialist – planner & go-to-person for big pharma client

Placering
Middelfart

Service Delivery Specialist – planner & go-to-person for big pharma client
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.
This position reports to
Service Manager

Your role and responsibilities
If you thrive as the go-to person for customers when it comes to coordinating the handling of technical issues, this job is exactly what you're looking for. In a highly dynamic work environment, you'll have the opportunity to see your efforts translate into tangible, measurable results. Along the way, ABB will support your learning and professional development. Your focus will be ABB’s 800xA automation solutions at the intersection of IT and OT, dedicating your time to supporting our largest pharmaceutical client. You'll serve as the client’s primary point of contact for managing requests for technical specialist support. Upon receiving a new request, you assess its priority, designate the appropriate ABB specialist, and initiate the process, which could include troubleshooting, recommendation of solutions, providing technical support, etc. Additionally, you'll follow up to ensure the issue is resolved to the client’s satisfaction. Your role will cover both support for operational production facilities and cutting-edge facilities in the testing and commissioning phase. Your responsibilities: • Manage requests for technical support via email, phone, and direct interactions with engineers/specialists. • Prioritize incoming requests, contribute to root cause analytics and allocate the right specialist resources. • Create and manage cases in ABB's case management system and handle additional administration according to customer requirements. • Follow up on cases to ensure resolution and customer satisfaction. • Communicate with and, when necessary, negotiate with the client regarding ongoing prioritization and tasks. • Participate in status meetings with the client and other contractors, ensuring follow-up actions. • Coordinate with the ABB colleagues across the organization

Qualifications for the role

• A technical education with knowledge of industrial automation.
• Experience in task planning and prioritization, such as in a Lead Engineer, Coordinator, or Project Manager role.
• Experience from food, pharma or related businesses with high documentation standards will be beneficial.
• Familiarity with ERP systems (we use SAP) – case management experience will be beneficial
• Strong negotiation skills, with the ability to support your proposals using facts and data.
• Proficiency in English – our team is international.
• Cultural awareness and the ability to communicate effectively with colleagues from diverse backgrounds.

More about us
You will be based in Middelfart, where your colleagues will provide you with all the necessary knowledge about ABB, our solutions, and our client. Every other week, you will travel to Kalundborg and Bagsværd to participate in status meetings with the client and other contractors. Joining ABB means gaining access to a world of knowledge and opportunities. You can also look forward to working in a truly outstanding environment with high job satisfaction and a positive workplace culture. Please apply via our international career page. Use ”Denmark” as search criteria, then you will get a list with all Danish job openings. The application deadline is the 22nd of April. Please note that we review applications on an ongoing basis and will conduct interviews continuously, closing the process once we find the right match. If you have any questions, you are very welcome to contact Service Delivery Manager, Steffen Laugesen at +45 6139 4284. We look forward to receiving your application. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory

Locations
Middelfart, Denmark