Maternity cover for CRM Product Owner, Corporate Customer Engagement

Can you navigate the complex interaction between business processes & IT and translate business and user expectations into good business solutions?

We are looking for a Product Owner for one of our CRM squads in the Corporate Customer Engagement tribe in Danske Bank. Our aim is to enable Data Driven Advisory, both through Digital Customer Channels and by empowering Business Customer (BC) and Large Corporate & Institutions (LC&I) advisors with Customer Insights in our CRM solution.

We work in a scaled agile set-up, with cross-functional squads staffed with a mix of business and functional specialists, developers, data engineers, etc. We are a relatively new tribe, so you will be part of building up the tribe as a unit and set your mark on how we operate. Your colleagues in the Tribe will be located across Denmark and India, and we collaborate closely with other Tribes and strategic units.

Your role
As a Product Owner, you will help capture and prioritise our CRM users’ preferences, then support the squad to deliver associated value. You will be responsible for setting the direction of your backlog and deliveries, which contribute to the product strategy of your portfolio. You will also be responsible for the preparation of requirements, planning sprints and managing key stakeholders across the bank:

• Lead 10-12 people in a cross-functional squad/team, secure high engagement, and great teamwork, create vision for the squad, direct and guide the squad members, though you will not have HR responsibilities.
• Be responsible for planning and prioritizing deliveries and ensuring that the squad delivers the outcomes agreed that contribute to the strategy and vision of the area/tribe/domain.
• Be initiative owner, develop and take ownership for the full process from idea to implementation, often in close collaboration with other squads.
• Ensure transparency and close dialogue with internal stakeholders on an ongoing basis.
• Embody the core values of Danske Bank we are calling Culture Commitments: Team up, Own IT, Be Open.

What skills do we think is needed?
To thrive in this role, you have a curious mindset and bring enthusiasm to the team combined with a can-do attitude. You have interpersonal skills and get energized by working with people from many different parts and levels of Danske Bank, to drive collaboration.

In return, we promise that you will be part of a highly motivated Tribe, where we support each other and prioritise having fun even when dealing with short deadlines.

We imagine the ideal candidate has

• Experience as Product Owner
• Proactive attitude with a can-do mindset.
• Self-driven and able to anticipate next steps
• A structured approach to ensure timely, high-quality deliveries.
• Ability to collaborate and engage effectively with all types of stakeholders.
• Fluent in English, speak, read and write
• Solid communication skills, ability to set clear direction and motivate a team and stakeholders.
• Motivated to dive deep and go into the details when required.
• Experience with Ms Dynamics is a plus

You will be reporting to the Tribe Lead. We work most days from the office but allow flexibility with 1 – 2 days of working from home. Your working place will be at Danske Bank’s new Domicile at Postgrunden in Central Copenhagen.

Want to join our team?
If you have any questions regarding the profile, please reach out to Corporate Customer Engagement Tribe Lead, Marianne Munk: markri@danskebank.dk

We are going through applications on an ongoing basis, so do not hesitate – apply for the position right away!

We look forward to hearing from you!

Placering
Copenhagen V, Denmark

Arbejdsadresser
Bernstorffsgade 40 1577 København V