Digital Experience Manager

Requisition ID 2084 - Posted - China - Marketing / Brand / Digital - Mid-Senior Level - Shanghai, China

Join us to take ownership of our digital operations and experiences on our ecommerce site in China. You will oversee all operations of our ecommerce platform, ensuring outstanding experiences for our customers.

As our new Digital Experience Manager, you join our Ecommerce team in Sanghai, China.

Key responsibilities

• Oversee the overall operation of the O2O platform, including activity management and promotions, to ensure smooth platform functioning and fulfill luxury customer satisfaction.
• Gather customer insights from offline experience store channels to understand their needs and preferences, offering personalized services and recommendations to enhance satisfaction and loyalty.
• Identify and expand O2O channels for luxury sales, including ecommerce and offline experience stores, to establish partnerships and grow brand consumer assets and market reach.
• Plan and organize customer care and exclusive member activities to enhance interaction, boost engagement and loyalty, and encourage repeat purchases and word-of-mouth referrals.

What you bring
We are searching for someone with a minimum of 5 years of experience working with digital platforms in the B2C sector, ideally with exposure or firsthand experience in high-end or luxury consumer products.
Moreover, you bring:

• A bachelor’s or master’s degree in a relevant field.
• Good understanding of luxury brands, including their products, culture, and target consumers, with the ability to accurately identify the needs and preferences of luxury buyers.
• Convincing sense of innovation and adaptability, constantly exploring new operating models and marketing strategies to thrive in a rapidly changing market.
• Adept communication, coordination, and team management skills, with the ability to effectively organize resources and ensure successful project implementation.
• Fluency in Mandarin (verbal and written) is mandatory.
• Fluency in written English is mandatory, verbal English abilities is a plus.

What we offer
Located at our offices in Sanghai, you will join an ambitious Ecommerce team of 5 people. You will regularly interact with global marketing departments (Communications, Operations, Analytics & Insight, Brand etc.) as well as leaders across Sales, Finance, Product design and many more.

With approximately 1.100 employees, Bang & Olufsen is an agile company that gives room for individual flexibility and decision-making. Our hierarchy is flat, and our communication is open and trustworthy. We believe in mutual respect and with a unique pool of people coming from +55 countries we aim to build a more inclusive workplace to grow as professionals and as a company and remain innovative.

Compensation: Competitive salary and benefits package.
Location: Sanghai, China.
Start date: As soon as possible.
Travel: Approx. 5%

How to apply
Submit your CV and application in English by pressing the ‘Apply’ button. Applications are assessed continuously, so please apply as soon as possible and no later than 6th April 2025.

At Bang & Olufsen, we believe in equal opportunities for all. We encourage applicants to focus on their qualifications, skills, and experience when submitting their CVs. Please refrain from including personal information such as photographs. Our hiring decisions are based solely on merit, and we are committed to fostering a diverse and inclusive workplace where everyone has an equal chance to succeed. If you see yourself in the position and believe you have the potential to support build B&O's future, even if you don't meet all the requirements, we sincerely encourage you to apply. We look forward to hearing from you!

If you want to know more about the position, you are welcome to contact our Global TA Consultant, Nina Vestergaard on NVES@bang-olufsen.dk. Please do not send your CV and application to this e-mail directly as these will not be taken into consideration.

Read more about our recruitment process and explore your career opportunities within Bang & Olufsen here.

Bang & Olufsen has, for 100 years, developed luxury audio products that change moods and inspire minds. With offices in Denmark (headquartered in Struer) and the rest of the world, Bang & Olufsen is determined to create products that push the boundaries of audio technology. To this day, every product is still characterized by the unique combination of beautiful sound, timeless design and unrivalled craftmanship.