Customer Care Representative, Swedish and Finnish

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life
Begin your life-long career of exploration, innovation, and championing healthcare access and equity for all. Join a healthcare technology company that alleviates pain, restores health, and extends life for more than two people every second.

Are you a passionate, dedicated, and motivated professional who is looking for a new challenge, and do you believe that customer care is one of the most important roles in a company? We are the heart of the day-to-day support in Medtronic. We solve problems and work hard to make products flow in the right direction. We work with internal as well as external stakeholders and we expect that you can keep calm and act with energy and enthusiasm in stressful situations. We are looking for a new, Swedish and Finnish speaking colleague to join our Customer Care Front Office in Copenhagen, Denmark. Come for a job, stay for a career.

Responsibilities may include the following and other duties may be assigned.

• As Customer Care Representative in our Front Office, you will be monitoring and updating orders, handling complex back-order setup, and logging disputes and complaints
• You will enjoy being analytical, focused, and service-minded. We face challenges every day, therefore we need you to act as a problem solver, work independently, and stay positive
• We offer you a position where you will provide a professional level of support to the Shared Service Centers, the Field Sales staff, and our customers with a broad knowledge of Medtronic products, processes, tools, and policies.
• We will make sure you will get the proper training and introduction to all the above
• As a part of your daily work, you will monitor information flows and a wide range of incoming interactions either via phone or e-mail. These interactions range from handling orders, and disputes as well to more general inquiries. You will maintain master data and order traceability
• You will help us to meet our departmental goals and Key Performance Indicators in customer satisfaction within our guidelines and policies

Required Knowledge and Experience:

• Bachelor’s degree or similar level of education in business or life science
• Fluent communication in Swedish/Finnish and English
• Systems savvy and expert user of MS Office suite
• Customer Service experience

For this position a knowledge of other Nordic languages will be an advantage as is the ability to multitask and maintain composure.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here

Location: DNK-84 Virtual