Onboarding Specialist Customer Success · Sweden, Malmö (HQ)

Imagine the frustration of a customer finding a business closed, despite online information stating otherwise. At PinMeTo, we're solving that very problem. We provide a powerful SaaS platform that empowers businesses to be accurately found and verified across major online platforms.

If you're ready to be part of a forward-thinking team that values excellence, customer satisfaction, and continuous growth, we want to hear from you!

As we enter new markets and see that we also are growing in the MENA region, we would love to have a person joining the team in Malmö that speaks Arabic to give a first class service to our customers. Join us as an Onboarding Specialist and be a part of delivering real value to our customers!

About the role
As an Onboarding Specialist, you will play a crucial role in the customer journey, ensuring successful onboarding and delivering the first value to our new customers. You will lead and execute the customer onboarding process from initial startup meeting through finalization, ensuring a smooth transition and optimal account setup for maximum ROI. This role involves building strong customer relationships, collaborating with internal teams and advocating for best practices to achieve customer success.

Key Responsibilities

• Handle and lead the entire onboarding process for new customers, from initial startup meetings through finalization, ensuring a smooth and effective transition
• Advocate for and implement the most optimal account setups for each customer, directly impacting their return on investment and fostering strong customer relationships
• Collaborate closely with Sales and Customer Success teams to ensure a seamless transition for customers, aligning expectations and goals for long-term success
• Conduct educational and reconciliation meetings ensuring customers fully understand and use our platform's capabilities.
  

To thrive in this role we see that you have

• A fluent level in Swedish, English and Arabic - both written and verbal
• A bachelor’s degree in Business, Marketing, Communications or related field
• Experience in managing customer expectations, customer success, marketing or sales (experience within the SaaS Industry is a plus)
• Excellent communication skills, with ability to explain complex concepts in a simple and understandable way
• Proactive problem-solving and a solutions-oriented mindset
• You have a strong attention to detail and ability to stay organize

What we offer
You will join a team where everyone works together towards a shared goal where daily face-to-face collaboration at our office in Malmö (Adelgatan 9, close to the central station of Malmö) is the default way of working. We therefore see that you live in or close to Malmö to enable a good work-life balance. You will work closely with your colleagues that are located in both Gdansk, Helsinki and Malmö.

When entering the doors you are welcomed into our shared open kitchen where you feel the friendly and innovative atmosphere directly.

So do you want to join a leading SaaS company with ambitious goals and create real business value in the evolving landscape of digital local marketing?

Then we'd love to get to know you 🤗

PinMeTo was founded in 2013, when location data of most companies was outdated, inconsistent or simply missing on services like Google, Facebook and Apple. The vision was to provide a solution that enables brands with multiple locations to connect with their customers, outperform their competitors and thrive. Since then we have grown to 100+ employees located in 8 countries, helping 1,000+ companies manage 125,000+ locations worldwide. Trusted by enterprise companies like H&M, 7-Eleven, and Hertz, PinMeTo stands as a leading player within the local search and marketing technology industry.

Department
Customer Success

Role
Onboarding Specialist

Locations
Sweden, Malmö (HQ)

Colleagues
Josefine Sahlin Falk Sandra Ćwiek Oliver de Aquino Carlsson Kinga Hebel

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