Client & Consulting Lead, B2C - IMPACT

ABOUT THE JOB
This is your unique opportunity to play a central role in defining digital roadmaps, nurturing high-level relationships, and steering complex programs with purpose and clarity. As a Senior Client & Consulting Lead, you will own client relationships and lead the charge on consulting engagements, while partnering with C-level leaders (CDOs, CMOs, CIOs, etc.), identifying new growth opportunities and ensuring project success and stakeholder alignment. Working hand-in-hand with our delivery teams, you will help clients unlock the power of digital to meet their ambitions today as well as into the future.

The Senior Client & Consulting Lead position at IMPACT is for you, who thrives to:

• Turn ambition into action by designing bold digital strategies and roadmaps that truly move the needle for our clients.

• Lead the charge on high-impact consulting engagements in the fast-evolving worlds of retail, D2C, and omnichannel.

• Fuel growth by spotting and seizing opportunities to expand client partnerships through smart cross- and upselling initiatives.

• Be the trusted voice that digital leaders turn to guiding C-level decision-makers and middle managers alike with confidence and clarity.

• Inspire and align teams by orchestrating complex projects, delegating with purpose, and creating a collaborative, energized environment.

• Pitch ideas that win, shaping standout business proposals that captivate clients and deliver measurable results.

• Own the outcome, driving satisfaction, retention, and performance across a portfolio of clients generating €1–5M+ annually.

YOUR PROFILE
As Client & Consulting Lead, you are experienced within leading complex digital transformations, driving strategic consulting across retail, D2C, and omnichannel landscapes, while building strong, trust-based client relationships.

Thus, we expect you to demonstrate:

• A strategic mindset with strong communication and analytical skills
• Experience with omnichannel, loyalty, personalization, and digital transformation
• Proven ability to drive business development and innovation to B2C clients
• Be a natural connector who builds trust with clients and teams alike

We imagine you have 3–5 years' experience in management consulting or project/program leadership. Additionally, you could have an educational background within IT, business, finance, or management (BSc or MSc).

Finally, we are looking for a colleague and team member who can contribute to a fun and professional work environment at IMPACT while ensuring a high standard in collaboration with your colleagues.

LIFE AT IMPACT
For more than 20 years, IMPACT has pioneered some of the most advanced commerce solutions in the Nordics. What started in Aarhus, Denmark has grown into a European powerhouse with offices across the world.

While we cover all the major tech platforms and work with some of the most exciting businesses, we make a sincere effort to stay down-to-earth. It’s who we are, and it’s the kind of talent we want to attract. We empower people and businesses to drive positive change and quality experiences, and we’re not afraid to take the lead on shaping the future of commerce.

Today, we’re a global team of digital talents working to strategize, craft, and support all things tech. We push the boundaries for commerce with curiosity, ambition, and empowerment that cements the ambition to change commerce for the better. But it’s not all about size. Because more than anything, we want to maintain our collective can-do attitude that creates a working environment where everything is possible – and have fun while doing it.

CONTACT
Send your CV via the link below. Interviews are held on an ongoing basis, as the position is to be filled as soon as possible.

We are looking forward to hearing from you!

Teams
B2C

Locations
Copenhagen, Aarhus, Stockholm