IT Supporter

NOWACO is an international trading company with 23 offices worldwide, dedicated to providing frozen food services to our business partners. We are currently seeking an outgoing IT Supporter to join our office in Mumbai and contribute to our continued growth. As part of a dedicated and service-oriented IT team, your role will be crucial in ensuring that NOWACO’s users have an optimal platform to support business operations effectively.

Work Environment
We offer a young and dynamic work environment where collaboration and team-work are highly valued. Employee well-being is a top priority, and we strive to create a workplace with the opportunity for both professional and personal growth.

Job Overview
The ideal candidate should possess excellent English communication skills and a minimum of 5 years of hands-on experience with IT support or administrative roles. Prior experience from working in international cooperations will be of advantage for aligning well with the global scope of our operations.

Key Responsibilities
Key responsibilities for the role would involve managing IT support tickets efficiently to ensure quick resolutions, overseeing the implementation and maintenance of cloud printing systems, and administering both Azure Active Directory and on-premises Active Directory. The role would also require comprehensive user account management, including the creation of new accounts, revocation of access when necessary, and updating account permissions or details to reflect role changes within the organization.

Advantage
While not essential, experience with Intune for managing both Windows and Mac environments, including mobile devices, would be an added advantage. Familiarity with deployment tools such as PDQ or JAMF would also be useful. Proficiency in PowerShell scripting, as well as knowledge of Power Automate, Co-pilot, and Co-pilot Studio, would be particularly valuable in enhancing efficiency and automation within the IT processes.

Additionally, while not mandatory, experience with Conditional Access, the WatchGaurd security suite, and Aruba ClearPass would further strengthen the candidate’s ability to support and safeguard our systems effectively.

Application Process
Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience in English. We are looking forward to your application and the opportunity to welcome you to our team! Please submit your application through our Nowaco Career Site below. For questions contract IT Manager, Leon Roderick, phone: +45 7788 6162