Junior Technical Supporter - US

Could you be our new Junior Technical Supporter in the US?
Do you believe that going to work every day should be fun? And do you want to learn and grow with relevant technical support experience? Then it is you we are looking for!

We are currently looking for a team player to join our Umbraco Support team at our US office in North Carolina.
Your qualifications
The most important qualification is your personality: Who you are, your values and attitudes, and your eagerness to learn. We are looking for an engaging and positive team player with a take-charge attitude and commitment to getting things done. Don’t hesitate to apply if you are finishing up your university degree or starting out on your first job.

Nice to have:

• Microsoft platform (C#) experience
• Web development experience

You can expect to work with and learn about the following technologies, patterns, and buzzwords:

• Debugging, bugs and technical issues
• Support Platform Technologies
• Documentation and Video material
• C# / ASP.NET / REST Apis/ GraphQL
• HTML, CSS, Javascript & Angular Frontend
• Microsoft Azure servers and SQL databases

The role
This role reports directly to the Head of Support.

With engagement and commitment every day at Umbraco, you will:

• Help customers with all kinds of technical issues
• Buddy up with a skilled Technical Supporter on the team
• Help with testing, locating, and reporting bugs and issues in our products
• Actively take part in daily stand-ups
• Make a difference for our customers every day

As an employee at Umbraco, you will join our dynamic and social team of supporters. Here you will experience that Support is a joyful and diverse team that loves to provide world-class support for our customers while having a lot of fun.

Practicalities

• Working hours: Full-time 40 hours a week, on-site
  • First six month fully on-site as you learn the ropes from a Senior Technical Support Engineer
  • Then on, we will have a flexible arrangement with three days on-site
• Preferred start date: As soon as possible

Place of work
Umbraco US office
2115 Rexford Rd, Suite 470
Charlotte, NC 28211
USA

Here are some of the perks of working at Umbraco
At Umbraco, you’ll find more than just a job. You’ll be part of a people-first culture that values curiosity, teamwork, and doing good work together. We offer:

• A multicultural work environment with a strong focus on Diversity and Inclusion
• Friendly, engaged, and bright colleagues
• Flat hierarchy and an open and honest way of working together
• A collaborative, friendly, and inclusive team environment
• Health Insurance
• 401(k) plan option
• Paid vacation and sick leave
• Observed U.S. holidays

So, what are you waiting for? Now is your chance to be part of a fun and friendly workplace and gain relevant experience!

Hit apply below to apply for the position.

About Umbraco A/S
Umbraco is a global company with its headquarters in Odense, Denmark. The company was founded in 2014 and employs more than 145 people. We have customers all over the world and are hungry for more. In addition, Umbraco is the friendliest CMS in the world, and we probably have the friendliest, toughest, and most committed community you could ask for.

At Umbraco, we are committed to creating a diverse team in gender, nationality, and age. It’s the right thing to do: We wish we didn’t even have to say it!

Read about our commitment to diversity and inclusion.

If you have any questions, please contact

Prathees Ravindrakumar
Email: [email protected]

Application deadline:
As soon as possible