CRM Architect in Corporate Customer Engagement Tribe

Are you interested in creating technical solutions, driving architectural direction, and driving change? Do you have expertise in CRM systems and a deep understanding of cloud technologies? We are looking for a CRM Architect to join our CRM team in the Corporate Customer Engagement Tribe, where we possess strong CRM and customer insight capabilities.

We work in a scaled agile set-up, with cross-functional squads staffed with a mix of business and functional specialists, developers and designers. As our tribe continues to grow, so do our responsibilities and the need to expand our capabilities. Your future colleagues are based in Denmark and India, collaborating seamlessly with other tribes across borders. A strong, fun and motivating culture is key to thriving in this setup, and you will play an important role in the continuous development of our culture.

We are proud to cultivate a strong, dynamic and inclusive culture where we support diversity, work collaboratively, and support one another. Teamwork and openness are at the heart of everything we do, and we believe in celebrating our progress and enjoying the journey together every day.

The position is located at Danske Bank’s headquarters, Copenhagen Central, near the central station in Copenhagen, Denmark.

Driving change and innovation through expertise
As a CRM Architect in our tribe, you will play a key role in shaping the technical direction of our CRM systems, particularly within Microsoft Dynamics 365 Sales. Your primary focus will be on designing scalable, secure and innovative technical solutions that address business needs and enhance customer engagement.

You will collaborate with stakeholders to understand requirements, translate them into technical designs and ensure alignment across teams. You will also work hands-on to configure and optimise systems, integrating Dynamics 365 Sales with other platforms and technologies within our ecosystem. Your ability to combine architectural vision with practical implementation will be key to your success in this role.

Your skills and experience

• Experience with CRM e.g. Microsoft Dynamics 365 Sales, including SaaS deployment, configuration and optimization
• Hands-on experience with cloud technologies such as Azure and AWS
• Strong technical design and architectural skills, including the ability to create and communicate architectural roadmaps, system documentation etc. to all squads and stakeholders outside the Tribe
• Ability to switch between the high-level architectural direction and helping squads with technical solutions and decision making
• Experience with security, compliance, risk & general financial services is a plus
• Experience working in agile ways of working and collaborating with cross-functional teams
• Strong communication and skills for managing stakeholders are essential
• A proactive mindset with the ability to work independently as well as part a team

Why Us?
We offer you an exciting job in the Corporate Customer Engagement tribe, where we are dedicated to empower business relationship managers with tools and solutions that enhance customer interactions and enables strategic partnership with our customers. As part of our team, you will have the opportunity to explore new ways of working, contribute meaningfully to projects, and collaborate with like-minded and committed colleagues in a dynamic and innovative environment.

Sounds challenging and interesting then don’t hesitate to apply.
Please submit your resume and a cover letter outlining your relevant experience. We are processing applications on a continuous basis, so please apply as soon as possible. If you have any questions, you are welcome to contact Tribe Architect, Jens Christian Steenvinkel Pedersen e-mail: [email protected]

We are looking forward to receiving your application.

Location
Copenhagen V, Denmark

Apply Before
2025-12-13T23:00:00+00:00