Global Lead, Commercial Process Transformation

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Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

As a Global Lead Commercial Process Transformation, you will drive a strategic, enterprise-wide initiative to harmonise commercial business processes across all regions. This role focuses on standardising critical end-to-end workflows—spanning pricing, order management, and data management—while ensuring every solution aligns with corporate strategy, boosts operational efficiency, and supports ongoing digital-transformation efforts. It’s a high-impact position for someone who excels at bringing structure, clarity, and scalability to complex commercial environments.

What you will do

• Lead the global program to harmonise commercial business processes, ensuring alignment with corporate strategy and cross-regional operational needs
• Define and standardise end-to-end commercial workflows—including pricing, order management, and data governance—driving consistency, efficiency, and scalability across all regions
• Partner with cross-functional and cross-regional stakeholders to shape operating models, align on requirements, and lead structured change-management efforts that secure adoption
• Oversee end-to-end program execution by managing scope, budget, risks, dependencies, and governance, while ensuring transparent reporting to senior leadership and steering committees
• Build and guide high-performing, cross-functional teams; coordinate resources; and collaborate with external partners to ensure successful implementation and sustainable long-term impact.

What you bring
Experience

• Experience with process standardisation
• Driving stakeholder engagement and leading change-management efforts across diverse functional and international teams
• Applying strong project-management expertise across Agile, Waterfall, and hybrid methodologies; PMP, PRINCE2, or SAFe certifications are considered an advantage
• University degree in Engineering, Supply Chain, Medical Devices, Finance, or an MBA.

Personal competencies

• Strong business and financial acumen, with the ability to assess budgets, ROI, and overall commercial impact
• Exceptional stakeholder-management and influencing skills, working confidently with executive and regional leaders
• Clear, effective communicator with sharp problem-solving abilities and sound decision-making
• Entrepreneurial mindset with high ownership, persistence, creative thinking, and a strong drive to deliver results.

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Department
Global Marketing

Role
Commercial Businesses Processes

Locations
Erlangen, Germany, Lynge, Copenhagen Region, Denmark, Singapore

Employment type
Full-time

Contact Matylda Wawrzyniak Talent Acquisition Specialist – Human Resources