Technical Support Specialist Fish
Marel A/S
Excited to wake up on Monday morning? Our Technical Support Specialists are!
Are you looking for a job that challenges you? Are you looking for a job where you can directly add value for our customers? Do you look forward to work with our machines and do you support Marel Fish in taking service to a whole new level? Then we are looking forward meeting you as our new Technical Support Specialist Fish!
In this role you deliver support to our regional service network and customers worldwide. The job is located in Stovring (DK)
In this role you will closely work with innovation, product management, sales and regional service teams.
Main Tasks:
- Solve cases online/remotely and/or decide on follow-up actions in a timely manner, according to the escalation process.
- Advice and inform internal stakeholders on technical solutions and case status.
- Ensure that field service engineers’ debriefings are processed, and Customer Support is informed on follow up actions.
- Update and/or register machine information in Installed Base Management system.
- Identify technical improvements which can be used for potential commercial opportunities.
- Responsible for creating and maintaining service documentation (Service Info, Service Letter and Service Notice).
- Monitor, evaluate and coordinate reported technical feedback and identify structural issues from reported technical feedback.
Who are we?
JBT Marel (John Bean Technologies + Marel) is the global leader in developing, manufacturing, and servicing processing systems for the food industry. With more than 12,000 employees on 6 continents and 25,000+ customers in over 140 countries, we work every day toward our goal: transforming the future of food. We help producers feed a growing global population more efficiently, safely, and sustainably.
The team
The Tech Support Team is a team of problem-solvers that are specialists on JBT Marel equipment. We are specialized in Slicers, Filleting machines, Robots, Network setup, PLC Systems, Servo/Inverter Systems and Safety circuits.
What’s in it for you?
There’s nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at JBT Marel. You can expect:
- Freedom to take initiative and make a real impact in a growing global business
- An environment of trust and respect with space to explore and fail
- A network of specialists who are always willing to help
- Endless possibilities to keep learning: access to Linkedin Learning and Busuu language learning
- To get a career instead of a job. We have many opportunities for internal growth; and we encourage it!
What kind of a person are you?
- You have an education in the electrical, mechanical or engineering, field. You are tolerant and helpful. You love to solve problems. Other helpful capabilities could include:
- Field Service experience (and other “hands on” experience) is an advantage.
- Good command of the English language. Danish is a plus.
- Located close to Støvring is preferred
- Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage
- Experience with Fish filleting machines is a big plus
Contact information:
Interested? Then we are looking forward receiving your application!
If you have any question, please get in touch with our Talent Acquisition Business Partner, Niels Spit: [email protected]
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Location: DK - Stovring
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