AI Trainer

Life at SupWiz
Do you like working with new and exciting technology? Do you like educating and collaborating, working closely with clients, and bridging the gap between technology and business? Then you can be our new team member here at SupWiz - a leading and fast-growing AI scale-up, located centrally, on the vibrant Vesterbro in Copenhagen.

In short:

As an AI trainer, your task will be to help/train/support our customers using our products. You should understand our customers’ needs, have excellent communications skills, be curious about new tech, and might have some experience with similar technologies.

You will be working with leading AI technology, creating value on a daily basis worldwide for our clients and their customers, in a challenging and engaging work environment with great variation in tasks and domain, with perhaps the strongest AI scale-up worldwide.

You will be doing
• Understand our clients’ business and help them maximize value using our AI platform. That includes training our customers in our solution, building and configuring solutions with our clients, planning and executing the launch of our solutions to customers, etc.

• You will be responsible for delivering and building solutions on time with our customers maximizing the value for our customers.

• You will be building strong relationships with our clients and supporting them in using SupWiz’s products and in making the right customer service decisions.

• You will be part of a dynamic delivery organization working closely together with our team of AI Trainers.

• Gathering and providing feedback to our roadmap for new features etc.

• Helping with demonstration, developing documentation and procedures, testing, etc.

You have
• Exceptional Danish language skills and strong English language skills.

• An analytical brain that can quickly identify and suggest enhancements for our solutions to customers as well as product improvements.

• Business understanding that will allow you to work closely with clients and partners.

• You are a confident communicator.

• Interest in tech, easy learner, eager to learn, and perhaps some tech background.

• You don’t stop until our customers are happy.

You might also have
• A bachelor’s degree or higher - Otherwise a lower-level education focused on tech and/or communication. Examples of good educational matches include “Communication and IT”, “IT and Learning”, “Digital Design and Interactive Technologies”, “HA (IT)”, and similar.

Working at SupWiz
You will be joining an innovative tech team of dedicated, experienced, and world-class talented people, creating products with the potential to change how we all interact with systems and products we use every day.

The opportunities for growth and development in SupWiz are many and people in SupWiz often start in one position and move on to another. As a rapidly expanding company, SupWiz offers many possibilities to the right people.

In addition to delivering excellent products, our team is also characterized by a passion for playing board games, enjoying competitive games of Mario Kart, fun and friendly Friday bars, and traveling on company trips together.
We are located in Copenhagen and Aarhus and also offer opportunities for working remotely. We have an international team, so feel free to apply with any background. Unfortunately, we don’t support visas and relocation.

APPLYING
To apply for this position, follow our Application Guide here.

The position is full-time. We will conduct interviews on a running schedule, so apply as quickly as you can.

If you have any questions regarding the position, feel to contact us.

APPLY

About SupWiz
SupWiz is an award-winning SaaS, delivering next-generation AI solutions to improve end-user service and support processes. Our omnichannel and modular solutions include chatbots, voicebots, emailbots, ticket classification & routing, real-time AI assistance for agents, knowledge search engine, and more.

The solutions enhance existing support systems such as Zendesk, ServiceNow, TopDesk, Puzzel, among others, improving end-user and agent satisfaction and increasing efficiency. Thousands of agents across different industries use SupWiz's AI solutions, benefiting millions of end-users in multiple languages. Our customers include several large public institutions (e.g., Tax Authorities, Hospitals, Governmental units) and private organizations in web hosting, logistics, media, utilities, among others. For example, NNIT, One.com, DSV, AirHelp, TV 2, and many more.

SupWiz was founded by world-leading AI researchers and our CEO has previously founded and built a global software company with great success.