Training & Communications Specialist – digital platforms and services

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.

The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.

Are you experienced in developing requirement specification, frameworks, concepts and content for digital system and process training? Can you plan an adoption journey and prepare targeted communication? Are you a proficient communicator able to convey key messages and training in a simple, convincing, and easily understandable way?

Then we are looking for you!

The VELUX Group has embarked on a new strategic journey. We want to give homeowners an exceptional customer experience across our regions and markets, and we want to support them from start to finish in realizing their dream project, and this is your unique chance join in on this and really make an impact on our success in reaching our ambitious growth targets.

As our Training & Communications Specialist, you will join a newly established department, Global Consumer Services, focusing on building, shaping, and integrating our new global consumer service approach in the VELUX Group with the purpose of bringing us even closer to our customers. To ensure effective integration of our services (Design Advisory and Installation services) and digital platform, and to facilitate effective adoption by our Design Advisory teams using the systems on a daily basis when advising and selling our solutions to end-customers, we are looking for a new colleague with an interest in digital platforms or systems and experience in specifying and developing target appropriate user training to facilitate successful system adoption.

Your challenges

You will collaborate closely with our Product Owners to understand technical features of the digital platform and upcoming releases of new digital services or features, and you will work closely with Market Managers to identify and understand system training needs. Combining these insights, you will be responsible for specifying, developing and facilitating training activities with the purpose of capability building, onboarding and upskilling colleagues and partners in our sales and homeowner advisory services – the ones using the platform and services in their daily contact with our customers. Moreover, you will provide communication to main target groups about our implementation of new ways of working and systems to support this, and you will plan the adoption journey and provide release plan communications.

More specifically, you will:

• Utilise your technical insight, systems training experience and knowledge about target groups to specify the requirements for the training material
• Identify competency gaps and training needs in collaboration with relevant stakeholders
• Team up with external partner to develop training material, e.g. more complex e-learning, or produce the material and content yourself, depending on the requirements specified and the competencies needed
• Develop training project plans and implement training projects from start to finish
• Train the trainer
• Work closely with regional directors and their management team to align on roadmap and ensure effective implementation of our training concepts in Global Consumer Services
• Interview key stakeholders such as functional leads, users etc. to give context and input to your change communication

You will report to Head of Business Integration, Per Mikael Åkesson.

Since this is a role with global responsibilities and activities, you should expect a certain amount of international travelling - approx. 50 days/year.

Your qualifications

As a person, you take the initiative to get things done, and you have a positive attitude and an energy that inspires. Change, training and communication is what makes you tick, and you have an interest in connecting people, systems and processes. You are a proficient communicator with a profound technical insight into digital platforms or systems (e.g. ERP, CRM, ATS or similar) and an ability to learn and understand technical features and you are able to communicate what is complex in a simple manner. Through your ability to involve, listen, understand, and level yourself with your audience, you successfully enable our advisors to learn, understand and perform at their best through appropriate training materials. You thrive in an outgoing role, and you easily work across the organization and engage with internal as well as external stakeholders. You are a positive team member who is collaborative, structured, pragmatic and enjoys getting things done.

Additionally, you:

• Bring some years of experience working with implementation of systems or digital platforms incl. specifying training material requirements, developing training concepts, content and materials
• Are a proficient presenter (F2F and virtually) and workshop facilitator
• Probably hold a Bachelor’s degree in a business oriented topic and understand the commercial customer perspective
• Speak and write English at a professional level

Your opportunities

This is a fantastic opportunity for highly motivated, commercially focused professionals to join a new team with a vision to transform people’s homes by adding daylight and fresh air designs into their projects. You will get the opportunity to have an important role in ensuring that colleagues across our global organization get the knowledge, training and insight needed to successfully adopt and integrate our new, strategically important customer service initiatives. You will join a fun, energetic and skilled team working with significant targets, and we offer you an opportunity to grow in your professional career. We believe in empowering people, and we support this through knowledge sharing, delegating responsibility and investing in people who want to make a difference.

Application and contact

Learn more about the VELUX Group online at www.velux.com, where you can read more about working at our company and what to expect of our recruitment process.

We are looking forward to receiving your application and CV as soon as possible. We will review applications and conduct interviews on an on-going basis, so don’t wait to apply.

Equal Opportunity Employer
VELUX Residential is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX Residential to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.

Location: Ådalsvej 99 Hørsholm