Customer Success Manager
CatalystOne
Oslo
CatalystOne Solutions AS (Norway)
Apply before: 2024-06-29
We
a
re looking for a Customer Success Manager to join us in our
Oslo office
.
Our Customer Success Team spans the Scandinavian countries
and works daily
to secure excellent customer experience.
You
wi
ll
be responsible for
building long-term sustainable relationships with our customers,
advocating
customer needs internally, and working collaboratively with HR
and IT
at our customers
.
We at
CatalystOne
are
at
a
n exciting
moment in
our growth
journey and need to ramp up
with the skills and experience needed to succeed
.
Read on to find out
more and
apply!
What you will do:
- Proactively manage your portfolio of customers; our customers consist of exciting companies in the range of 300-5000 employees within all industries.
- Lead the customer's strategic stakeholders within HR, IT, and other relevant areas to achieve a desired business outcome
- Together with your customers, build and execute success plans, as well as making forecasts and predictions for each customer.
- Assess and report churn risk for all customers
- Identify and pursue opportunities for upselling and cross-selling – software, recurring services packages, and stand-alone services.
- Involve and engage internal experts to meet customer needs
- Steer and guide the internal teams that are supporting the customer
- Maintain a high level of customer engagement to increase customer satisfaction and willingness for customers to participate in activities, and increase chances of the customer acting as an ambassador for CatalystOne
Requirements
- 3-5 years experience owning a portfolio of customers
- Experience working as KAM, Account Executive or Customer Success Manager, ideally within a SaaS company
- Commercial experience and business acumen
- Results orientated
- Comfortable, and used to working to set KPIs and targets
- Negotiation skills
- Great communication and collaboration skills internally and externally
- Fluent in a Scandinavian language, as well as English
Benefits
As well as your salary, you’ll receive:
- Time Off That Matters: Enjoy a solid 25 days of vacation per year to recharge and regroup.
- Financial and Health Security: Benefit from a comprehensive pension and insurance package, plus private healthcare.
- Your Well-being, Your Way: Take advantage of our wellness contribution to stay on top of your health.
- Tech Tools for Efficiency: Get the job done with a choice of laptop (mac / PC), mobile phone & subscription, and a home internet allowance.
- Easy Commuting: Offset your commute costs with our public transport allowance.
- Lunch Made Easy: Skip the hassle and grab a bite at our staff canteen.
- Flexible Work Setup: Hybrid for your life-work balance.
About us
CatalystOne is a Scandinavian leader of HCM-software with nearly 250 employees throughout Norway, Sweden, Denmark, and India (R&D). We have, since 2004, built a strong value-based company driven by our customers' success. Our culture is characterized by a unique combination of emphasis on results and on people. We have experienced high growth in recent years and have the ambition to continue this growth both in Scandinavia and in other North-European countries.
CatalystOne is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
CatalystOne does not accept unsolicited resumes from search firms/recruiters. CatalystOne will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to the specific open position(s). Search firms/recruiters submitting resumes to CatalystOne on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
We would like to inform you that all candidates who receive a job offer will be subject to a background check.
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