Service Excellence project manager Global Operations & Supply Chain · Lynge, Copenhagen Region, Denmark

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Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

As Service Excellence project manager, you will be responsible for developing and implementing strategies to capture, organize, and disseminate knowledge within the organization. Next to that you will be involved in the different Service Excellence projects to improve our processes and customer experience.

What you will do

• Support the ongoing development and implementation of our knowledge management processes and systems to facilitate the capture, storage, and retrieval of information.
• Collaborate with cross-functional teams to identify knowledge gaps and prioritize knowledge management initiatives.
• Support the improvement, updates, and maintenance of our centralized knowledge repository, ensuring information is accurate, up-to-date, and easily accessible.
• Establish guidelines and best practices for knowledge documentation and dissemination.
• Train and support staff in utilizing knowledge management tools and practices effectively.
• Monitor and analyze knowledge usage metrics to measure the effectiveness of knowledge management initiatives and identify areas for improvement.
• Collaborate with IT to leverage technology solutions for knowledge management purposes.
• Future tasks to be discussed.

What you bring
Experience

• Proven experience in knowledge management, information management, or a related field.
• Strong understanding of knowledge management principles, methodologies, and best practices.
• Proficiency in knowledge management tools and systems.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Analytical mindset with the ability to interpret data and metrics to drive decision-making.
• Strong organizational skills with attention to detail.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.

Personal competencies

• Project Management Skills: Strong project management skills are essential, including the ability to plan, execute, and monitor projects effectively. This includes creating project plans, managing timelines, resources, budgets, and risks.
• Customer Service Expertise: A deep understanding of customer service principles and practices is crucial. This includes knowledge of customer needs, expectations, and satisfaction metrics
• Problem-Solving Skills: Service excellence projects often involve identifying and solving complex problems. The ability to analyze situations, identify root causes, and implement effective solutions is critical.
• Continuous Improvement Mindset: A commitment to continuous improvement is key for driving ongoing enhancements in service quality. This includes monitoring performance, soliciting feedback, and implementing iterative improvements.
• Continuous Improvement Mindset: A commitment to continuous improvement is key for driving ongoing enhancements in service quality. This includes monitoring performance, soliciting feedback, and implementing iterative improvements.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Department
Global Operations & Supply Chain

Role
Global Supply Chain

Locations
Lynge, Copenhagen Region, Denmark