Customer Service Specialist - DNB Auto Finance Oy, Finland

Company: DNB Auto Finance Oy Application Deadline: 30.6.2024 Our people are the DNA of DNB. Since 1822, bright minds have worked together to find the best solutions for our customers. Today, DNB is much more than Norway’s largest bank, and a key player in the Norwegian economy. We are a technology driven financial institution, constantly adapting our operations and tailoring our services to the time we’re living in and to the future. In DNB, you’ll find a wide range of career opportunities in Norway and internationally. We are among the best companies in the world when it comes to gender equality, and we take good care of the diversity represented by the people who choose to work here.

DNB Auto Finance Oy - Finland
Customer Service Specialist
DNB Auto Finance Oy Finland is part of DNB, Norway's largest financial services group and one of the largest in the Nordic region in terms of market capitalization. DNB Auto Finance Oy focuses on online financing of new and used vehicles for consumers and business customers. Our product range includes hire purchase, financial leasing and dealer/car import for our customers, store warehouse financing and demo vehicle financing. Some of our important customers include Bassadone Automotive Nordic, Tesla, Polestar, RSA and Inchcape. For more information, please visit www.dnbautofinance.fi

We are currently 28 people working at Auto Finance Oy, in Kamppi (Helsinki) and we are now on the lookout for a customer focused, team oriented and efficient Customer Service Specialist. You will be part of a customer service team currently consisting of 10 people.

About the role
As a Customer Service Specialist, you will strive to increase customer satisfaction by identifying and assessing customers’ needs, answering questions, and performing daily operational activities for importer, dealer, and end user customers, by phone and email.

Specific tasks will include:

• Contract -, payment -, and complaint management.
• Assist customers in resolving product or service problems.
• Help dealers use DNB tools (Wholesale, Dealerweb, Applicator and DMS integrations).
• Daily operational activities within DNB Auto Finance main operating systems (Wholesale/Applicator/Merkur).
• Support credit function with individual car financing credit decisions.
• Follow DNB's regulations and policies.
• Various other separately assigned tasks within DNB Auto Finance Oy.

About you
We are looking for someone who identifies with DNB’s core values: Curious, Bold, and Responsible. Our values guide the way we work and the decisions we make every day to meet both customer and compliance.

Your competency profile:

• Relevant education in Business Administration, or other relevant field.
• A recent graduate, at end of the studies or already gained some (1-2) years job experience within relevant position/industry.
• Knowledge of leasing industry considered a strength.
• Profiency in Finnish and English – orally and written.
• Profiency in Swedish considered a strength.
• Excellent team player.
• Strong customer orientation and ability to adapt and respond to different types of people and situations.
• Ability to prioritize and manage time effectively.
• Positive “hands on” attitude and passion to get things done.
• Willingness to go the “extra mile” and further develop yourself within the car financing industry.

Please do not hesitate to get in touch if you are interested in learning more about us or the Customer Service Specialist role.

Location: Helsinki, Kamppi

Starting date: ASAP

Working hours: Possibility to work outside of office hours, evenings, and Saturdays.

Application deadline: 30.6.2024

Contact: Karolina Wennqvist, [email protected]

In this job application process, you only need to upload your resume (CV) and briefly answer some job-related questions. Cover letter is not required but you can upload this under attachments if desired.

In DNB, we carry out background checks to verify that the information provided in your CV and other documentation is correct. Background checks are generally performed by an external independent third party. Former employers are typically contacted to check previous positions and periods of employment, while educational institutions are asked to confirm marks. No background check will be conducted without your prior consent, and you will receive more detailed information about this, if applicable. For positions that require an authorisation and/or approval of suitability, a police certificate of good conduct will be required.