Service Desk Specialist

Service Desk Specialist
Are you ready to make an impact? Are you looking for an opportunity in one of the largest tech companies in the Nordics? We have a great opportunity available now in our team.

We are now looking for Service Desk Specialist who wants to be part of Tietoevry Industry. Tietoevry Industry is an innovative frontrunner specializing in segment-specific software and data platform services. Our software is designed in close collaboration with our customers and based on our extensive industry knowledge and in-depth expertise.

When joining Tietoevry Industry, Data Platforms unit as a Service Desk Specialist
We are looking for a Service Desk Specialist to strengthen our Data Platforms customer support team in Sweden. You focus is managing our customers mainly in Swedish market and assure good service quality and customer satisfaction.

Service Desk Specialist in our team are supporting customers and their trading partners by enabling them smooth exchange of documents through our integration platforms and by solving incidents and problems according to agreed SLA commitments. Incident investigation will typically include message format checks (XML, SAP IDOC or EDIFACT) or connectivity check (for example FTP or SMTP transfer protocols).

About Data Platforms
Data Platforms supports its customers in business process automation by exchanging and sharing business information with their business partners. We have five service areas: Industry Messaging, Billing & Invoice, Data Services, Debt Register and Eye-Share.

Data Platforms has a large existing customer base in the Nordics and is a growing business unit within Tietoevry Industry. With a unique combination of global capabilities and local presence, Data Platforms currently serves more than 4000 customers in 50+ countries around the world - creating a digital advantage for millions every day.

To rock this position

• You have good general IT skills and good communication skills needed in customer interface.
• Fluency both in Swedish and English languages, living in Sweden.
• As a person you are open-minded, active, communicative, team player, and willing to investigate incidents.
• You know basics of XML syntax and you have practical experience with usage of basic Unix (Linux) commands, keen on learning more.
• You have an overview of network protocols used in message/file exchange (FTP, SMTP, AS2) needed for investigation of connectivity errors.
• Basic understanding of ITIL processes from Service Operations process area, especially Incident Management and Service request fulfillment.
• It is a big advantage if you have been working in support position with ITSM tool, for example with ServiceNow or Visionflow.

What’s in it for you?
We offer you the chance to work with leading customers providing them world leading integration brokerage services as part of Data Platforms international team. Grab this opportunity to join a successful business in a key front-end role with many possibilities to succeed in business and grow on professional level.

We offer you professional growth, open culture and an outstanding work-life balance! We offer you and opportunity to create the future of a growing and fast developing and important sector. We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.

Join us and make your mark!
We look forward to your application! Please attach your CV or LinkedIn-profile and we’ll reach out to you. Interviews will be held on a continuous basis, so we encourage you to apply today.

If you have any questions regarding this role, please contact Heli Huuhtanen, Manager of Customer support Finland & Sweden, via e-mail [email protected].

About Tietoevry
Tietoevry creates purposeful technology that reinvents the world for good. We are a leading technology company with a strong Nordic heritage and global capabilities. Based on our core values of openness, trust and diversity, we work with our customers to develop digital futures where businesses, societies, and humanity thrive.

Our 24,000 experts globally specialize in cloud, data, and software, serving thousands of enterprise and public-sector customers in more than 90 countries. Tietoevry’s annual turnover is approximately EUR 3 billion and the company’s shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Bør

Location: Solna - Gustav III:s Boulevard 130

Additional location:

• Sweden, Skellefteå