Salesforce QA Lead

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust.

Role Overview:
Trustpilot is seeking a skilled and detail-oriented Salesforce QA, to join our creative team. The ideal candidate will have experience in End to End testing Salesforce software, Zuora, and payment gateways to ensure seamless integration and functionality across our systems. This role will involve collaborating with cross-functional teams to validate end-to-end processes, identify and resolve issues, and ensure the delivery of high-quality software solutions.

Key Responsibilities:

• Conduct end-to-end testing of Salesforce software Marketing Cloud, Sales Cloud and Service Cloud, Zuora, and payment gateways to verify functionality, data integrity, and system integration.
• Develop and implement comprehensive test plans, test cases, and test scripts to validate system requirements and business processes.
• Perform User Acceptance Testing (UAT) to ensure solutions meet user requirements and business requirements.
• Collaborate with software developers, business analysts, and other stakeholders to understand system requirements and ensure test coverage.
• Identify, prioritize, and track defects using issue tracking tools (e.g., Jira) and ensure timely resolution with development teams.
• Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives to provide testing updates and gather feedback.
• Maintain test environments and test data to support ongoing testing activities.
• Continuously improve testing processes and methodologies to enhance efficiency and effectiveness.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as a QA Tester or similar role, with a focus on end-to-end testing and UAT.
• Hands-on experience testing Salesforce software, Zuora, and payment gateways (e.g., GoCardless, Stripe).
• Full understanding of software testing principles, methodologies, and best practices.
• Experience creating test plans, test cases, and test scripts for complex business processes.
• Familiarity with Agile development methodologies and tools (e.g., Jira, Confluence).
• Advanced analytical and problem-solving skills with a keen attention to detail.
• Good communication and collaboration skills to work effectively with cross-functional teams.
• Ability to thrive in a fast-paced environment and deliver multiple priorities effectively.

Desired Candidate Profile:

• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Architect Journey: Development Lifecycle and Deployment)
• Experience with test automation tools (e.g., Selenium, SoapUI) and scripting languages (e.g., SQK, SOQL, Apex Python, JavaScript).
• Knowledge of Zuora billing and subscription management platform.
• Familiarity with APIs and web services testing.
• Experience working in a SaaS environment or with subscription-based business models.

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Comprehensive health package, pension and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with a laid back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen and table tennis and has a wide variety of refreshments available - you can opt in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go karting, cooking classes and escape rooms
• Employee discounts to restaurants and shops

Still not sure?
We want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

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About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Location:
Copenhagen