Salesforce QA Lead

We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?
Role Overview:
Trustpilot is seeking a skilled and detail-oriented Salesforce QA, to join our creative team. The ideal candidate will have experience in End to End testing Salesforce software, Zuora, and payment gateways to ensure seamless integration and functionality across our systems. This role will involve collaborating with cross-functional teams to validate end-to-end processes, identify and resolve issues, and ensure the delivery of high-quality software solutions.

Key Responsibilities:

• Conduct end-to-end testing of Salesforce software Marketing Cloud, Sales Cloud and Service Cloud, Zuora, and payment gateways to verify functionality, data integrity, and system integration.
• Develop and implement comprehensive test plans, test cases, and test scripts to validate system requirements and business processes.
• Perform User Acceptance Testing (UAT) to ensure solutions meet user requirements and business requirements.
• Collaborate with software developers, business analysts, and other stakeholders to understand system requirements and ensure test coverage.
• Identify, prioritize, and track defects using issue tracking tools (e.g., Jira) and ensure timely resolution with development teams.
• Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives to provide testing updates and gather feedback.
• Maintain test environments and test data to support ongoing testing activities.
• Continuously improve testing processes and methodologies to enhance efficiency and effectiveness.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as a QA Tester or similar role, with a focus on end-to-end testing and UAT.
• Hands-on experience testing Salesforce software, Zuora, and payment gateways (e.g., GoCardless, Stripe).
• Full understanding of software testing principles, methodologies, and best practices.
• Experience creating test plans, test cases, and test scripts for complex business processes.
• Familiarity with Agile development methodologies and tools (e.g., Jira, Confluence).
• Advanced analytical and problem-solving skills with a keen attention to detail.
• Good communication and collaboration skills to work effectively with cross-functional teams.
• Ability to thrive in a fast-paced environment and deliver multiple priorities effectively.

Desired Candidate Profile:

• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Architect Journey: Development Lifecycle and Deployment)
• Experience with test automation tools (e.g., Selenium, SoapUI) and scripting languages (e.g., SQK, SOQL, Apex Python, JavaScript).
• Knowledge of Zuora billing and subscription management platform.
• Familiarity with APIs and web services testing.
• Experience working in a SaaS environment or with subscription-based business models.

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Comprehensive health package, pension and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Newly renovated central office with a laid back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen and table tennis and has a wide variety of refreshments available - you can opt in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go karting, cooking classes and escape rooms
• Employee discounts to restaurants and shops
• Tax Free Travel (DSB)

Still not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

#LI-JC1

About Trustpilot
At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense.

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

Location:
Copenhagen