Digital Store Experience Specialist - Interim

Digital Store Experience Specialist - Interim City: Copenhagen V Country/Region: DK Application Deadline: 1st of July 2024 Do you want to take part in strategic decision making within Global Retail Excellence and establish the future of retail? And do you want to work closely with Digital and Pandora’s Clusters and share best practices to raise the bar for all? Then this may be the opportunity you’re looking for!

Develop end-to-end business processes to support new initiatives
We are looking for a Digital Store Experience Specialist to support our efforts in elevating our service and driving productivity in retail. Specifically, you will be responsible for delivering key projects across the store network, and you will be responsible for co-creating ‘fit for purpose’ retail technology initiatives in line with strategic objectives. You will drive and champion a culture of continuous improvement and change, supporting the Market Clusters in embedding new ways of working and adopting new processes and systems.

In the role, you will drive and implement store efficiency projects. To name a few this would include optimizing queue management in stores, roll out of Omni giftcards, drive Product recognition initiatives and div. platform enhancements.

Furthermore, you will:

• Ensure projects and systems are built with strong retail mindset and supporting our needs
• Own the End to End Implementation plan for assigned projects, connecting relevant teams and ensuring clear objectives and KPI’s are communicated and understood and measured.
• Partner with commercial, Digital & Tech and other business functions to identify business opportunities and needs by understanding current pain points and store needs to elevate the customer experience
• Nurture strong relationships with Clusters to encourage feedback, share best practices and lessons learnt to drive future improvements

Passion for consumers and curious about the future of omni-channel retail
To succeed in this role, you need to have a commercial mind-set, be result-driven, and always place the customer at the heart of everything you do. You have project management experience, strong communication skills, and the ability to influence others. You hold a retail or sales background combined with a strong commercial awareness and business understanding. You have great organization skills and you are structured in the way you approach your work. You are a good communicator and understand the importance of well-documented processes and presentations. You are proactive and ambitious with a ‘doer’ mentality, and you are a trustworthy colleague who thrives with being visible in the organization.

Furthermore, you bring:

• You hold a retail/sales background combined with a strong project management toolbox and business understanding
• 3 to 5 years of field experience in retail or service industry
• Experience from working in a cluster/global organization, preferably in a retail environment.
• Good technical understanding and can be the communicator between business and IT.
• Proficiency with Microsoft Office tools and project management tools
• You have the ability to drive projects and initiatives independently

On the personal competencies, we hope to see that:

• You are excellent in executing with an analytical mindset
• You can think end-to-end and easily go from ‘helicopter view’ to detailed view
• You are structured and understand the importance of well-documented processes and presentations
• You have a strong problem solving mindset and analytical toolbox
• Good verbal and written communication, i.e. able to deliver structured and simple messages on presentations
• You enjoy establishing good relationships with colleagues across nationalities, functions and management layers
• You are able to deal with uncertainty and a dynamic, changing and fast-paced environment
• You thrive with being visible in the organization and are a trustworthy colleague
• You have experience and a curiosity for the future retail and Omnichannel

Additional information
Global Career Band 5

This is fixed term 10 month maternity cover, however, we always aim to retain strong talent in the business after contract end.

Start date: Preferably 1st of November 2024, but for the right candidate we can wait until January 1st, 2025

Travel: Around 15 days per year

Your new team
You will become part of Global Retail Excellence team which is a part of our CCO area. In this global role, you will be reporting to the Director of Digital Store Experience.

Did we get your attention?
We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:

Niclas Jeppesen
Global Recruiter
[email protected]

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora
Established in 1982, Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewelry at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.

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