Data & Analytics Lead

Location

Berlin, Copenhagen HQ, Lisbon, London, Madrid, Paris

Team

Data & Analytics

Apply nowPleo is the spending solution for forward-thinking teams. We empower employees of thousands of companies through smart virtual and physical cards and a modern expense management app. Cash is so old school. We want every employee to feel valued and trusted when spending money of your company. After all, if you're trusted enough to be hired, you should be trusted enough to spend money responsibly.

But let us introduce you to the domain this role will be part of:

Customer Operations Domain is where most of the human hands and brains are when we serve our clients and monitor their behavior. If all together we do not establish a super-strong view of what flows through (past, present, and future) and get great insights into that, we will remain an organization that can only scale by adding more humans to the processing power. To avoid this, we want to ensure we get someone who can drive the way by data insights - both in terms of day-to-day processing but more importantly also on how and where we can do things smarter and better.

At Pleo, data matters.

• We are a community of 40+ talented data & analytics professionals working from more than 10 different locations worldwide with backgrounds in data analytics, analytics engineering, data engineering, and data science.
• We use modern data & analytics tools and solutions including Looker, BigQuery, dbt, Airflow, Fivetran, Segment, Amplitude & Kafka.
• We are united by a shared vision to stop the guessing game and unlock growth for Pleo.
• We deeply care about data culture, strategy, and empowerment of our stakeholders.

What Great Looks Like In This Role

• You and your team are company-wide trusted experts for insights related to the Customer Operations domain.
• You successfully nurture a culture of data-inspired decision-making in alignment with the other Data & Analytics leaders across the business.
• You are an ambassador for excellence within the Data & Analytics community, you lead by example and inspire others.
• You and your team empowered the Customer Operations group to derive descriptive and diagnostic insights, while you focus on developing predictive and prescriptive insights.
• You and your team are highly satisfied in terms of career growth and your sense of belonging to the Customer Operations domain and the Data & Analytics competence crew.
• You solve problems through collaboration rather than control. You are able to autonomously solve complex problems by being solution-driven and pragmatic.
• You are the go-to data & analytics partner for the domain leadership team, you are able to guide strategic decision making with data insights, and identify opportunities where data & analytics solutions could make significant impact to the domain.
• You are able to translate business problems into technical requirements and challenges, and lead the scoping and implementation of the data analytics initiatives.

Your Responsibilities

• Be the Data & Analytics Lead for up to 4 Data & Analytics professionals (state: May 2024) of the Customer Operations domain, support their career growth efforts and provide coaching
• Ensure Data & Analytics best practices and standards are identified, cultivated, and followed in your competence crew and domain, own the quality of work and provide ways of solving problems
• Shape key metrics, key results, data models and data science projects for the Customer Operations domain as well as help the stakeholders in the domain get the most from the analytical resources.
• Spend up to 70% of your capacity on individual contribution and spearhead Data & Analytics projects (including Data Science) in the Customer Operations domain
• Accountable for data quality, delivery and integrity in the Customer Operations domain, its readiness as well as accountability for data strategy roadmap and execution.
• Build impact through balancing speed and quality in your role
• Develop and expand the Data & Analytics capabilities in the Customer Operations domain, including data science, machine learning, artificial intelligence. Define the strategy, requirements, and steps for implementation.
• Collaborate with domain partners to build and own data products for the domain
• Act as a multiplier for Data & Analytics inside the domain and facilitate the feedback loop to other Data & Analytics functions at Pleo
• Facilitate activities to increase the level of data literacy within the domain together with your team

Your Colleagues Say You:

• Have excellent hands-on knowledge of SQL and experience with advanced analytics and data science topics such as regression and clustering analysis
• Are an expert in data analytics and/or data science
• Are experienced with data visualisation tools such as Tableau, Looker or similar
• Excellent written and verbal commercialization skills, able to communicate with clarity and empathy on insights and recommendations to cross-functional stakeholders for decision making
• Are passionate about the possibilities and opportunities to solve operational needs from the lens of machine learning and AI, and curious about driving the insights & automation agenda for the business
• Are experienced in analysing large amount of complex data sources, able to clearly synthesise the key learnings and provide actionable recommendations
• Are an authentic, experienced leader and a role model for radical candor
• Have an eye for details and quality is more important for you than speed
• Are proactive and have a strong sense of ownership and drive
• Are adaptable and open to find new ways of problem solving
• Truly enjoy helping others grow and shine

Show me the benefits!

• Your own Pleo card (no more out-of-pocket spending!)
• Lunch is on us - with catering in our Lisbon, Copenhagen and London offices or a monthly lunch allowance paid directly together with your salary in other markets 🍜
• Private health insurance to ensure you’re fit in body and mind to do your best work
• We offer 25 days of holiday + your public holidays (according to your location)
• We offer flexibility/remote working options
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far ❤️‍🩹
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶
• All of us have a stake in Pleo’s success - ask us about our equity grant scheme

#LI-Remote

Why join us?

Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances.

We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else.

Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs.

So, in a nutshell, that's Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. If you don't work in the office with us, we'll help you set up the best remote setup possible and make sure you still have time to connect with your team.

About your application

• Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕
• We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊
• We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs.
• When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page.

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