API Developer for Conversational & Generative AI Agents

About the role and Nuuday;
We are seeking skilled API Developers to join our cross functional team here in Nuuday. The focus is on building robust integrations between the Cognigy conversational AI platform and various third-party systems such as Genesys, Netcracker among others such as datalake and data warehouses. This role will play a crucial part in building the features needed for voice & chat bot agents and agent assistance, to provide them with the intelligence needed to assist our customers here in Nuuday. The ideal candidate will possess a solid background in API development, with experience in conversational AI technologies being a significant plus. This API Developer would play a dual role, ensuring both technical integration to other systems and supporting the conversation designers in building more advanced, technical flow-building inside Cognigy.

Conversational and generative AI agents are part of the Nuuday strategic development priority, and your contribution will be of great importance for the creation of customer service of the future. As the generative AI field is riding an innovation wave, you will be at the forefront of development. Therefore, you will have ample opportunity for professional development and to make your own mark on the AI agents, which will improve customer service.

Responsibilities:

• Design, develop, and maintain APIs for integrating the Cognigy AI platform with third-party systems.
• Collaborate with cross-functional teams to analyze integration requirements and translate business needs into technical specifications.
• Develop and maintain custom API integrations through both extensions and building flows containing business logic using JavaScript, ensuring access to external systems, DBs ect. for features.
• Collaborate with Conversation Designers to implement advanced flow-building tasks, embedding JavaScript directly in flow nodes to facilitate ease of use for nontechnical team members.
• Support flow optimization, ensuring that complex logic is well structured, documented, and accessible within
• Cognigy’s flow editor to give flexibility for Conversation Designers.
• Develop secure, scalable, and efficient code to facilitate seamless data exchange and functionality between systems.
• Implement authentication and authorization protocols to ensure secure data access and transmission.
• Conduct thorough testing and debugging of integrations, ensuring reliability and performance.
• Provide technical documentation for developed APIs and integrations, including usage guides and best practices.
• Stay updated with the latest developments in API technologies, Cognigy platform features, and third-party system updates to promote continuous improvement.
• Offer technical support and guidance for integration-related queries and troubleshooting.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Web development, or related field.
• Proven experience as an API Developer or similar role, is a valuable addition. Will be required to develop, test, implement and maintain APIs integrations.
• Solid understanding of RESTful and GraphQL APIs, and API security best practices, including Postman or similar
• Experience with programming languages such as JavaScript, typescript, Node.js, or Python.
• Experience with VS studio or knowledge of similar integrated development environment (IDE) software.
• Experience with Continuous Integration/Continuous Deployment (CI/CD) and version management including knowledge of GitHub or similar.
• Preferred – Familiarity with the Cognigy AI platform and its API capabilities, as well as Custom extension (Containerization)is a great plus.
• Preferred – Knowledge of Genesys and Netcracker systems and their API capabilities is an advantage.
• Knowledge of OAuth, JWT, and other authentication/authorization protocols.
• Good problem-solving skills and the ability to work in a highly, dynamic environment.
• Effective communication and collaboration abilities.
• Danish language is a favorable, but not mandatory.

Why Join Us?
By joining our team, you will have the opportunity to work on innovative conversational and generative AI technology and make a significant impact on our products’ integrability and functionality. We offer a collaborative work environment and opportunities for professional growth and development.
If you are ready to make a significant impact in the AI space within Nuuday, then do not hesitate to apply now!

We will conduct interviews continuously and will hire the best candidate as soon as possible.

Application: It is not necessary to attach a cover letter, but please include a brief introduction in your CV about why you are applying for this position. To ensure a fair and inclusive recruitment process, we kindly ask you to refrain from adding a photo to your CV.

Application date: 11, November 2024

Contact person: Technical Domain Manager: Tais Sandal Nissen, email: [email protected], telefon: 24598242
Line Manager: Yvette Thomas, email: [email protected] , telefon: 30623366

Work location: Sletvej 30, Tranbjerg & Teglholmsgade 1, Copenhagen

Nuuday – We make sense with technology
Nuuday – We make sense with technology Nuuday is a united family of six trusted and well-known brands with the shared purpose of making sense with technology. Our family consists of YouSee, Telmore, Hiper, TDC Erhverv, eesy and Relatel, and together we represent the TV, broadband, network, telephony and entertainment of the future. We deliver innovative digital services to most Danish households and businesses. And we do it together. Across cross-functional teams, 33 nationalities and more than 3500 unique colleagues. As Denmark’s leading digital service provider, we aspire to use technology to create a more meaningful future for our customers and society. Therefore, we are looking for the market’s brightest minds who dare to stand up and stand out. Nuuday is dedicated to promoting an inclusive culture that values diversity, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to ethnicity, religion, ability, age, gender, gender identity, sexual orientation and all other characteristics that makes us different but bring us closer together. To us, value is created where differences meet. Nuuday is dedicated to promote an inclusive environment that values diversity, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to ethnicity, religion, ability, age, gender, gender identity, sexual orientation and all other characteristics that makes us different. Read more about how we proces your personal data here: https://nuuday.com/careers
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Placering:
Sletvej 30
8310 Aarhus

Teglholmsgade 1
2450 København