SIAM Vendor Manager

Join our team as a SIAM Vendor Manager and play a pivotal role in orchestrating seamless integration and performance of our multiple IT service providers. You'll be at the forefront of managing vendor relationships, ensuring compliance, and driving continuous improvement to deliver exceptional service quality. If you have a knack for strategic planning and a passion for optimizing IT service delivery, we want to hear from you!

Responsibilities:

• Establish and maintain strong relationships with vendors, acting as the primary point of contact
• Monitor and manage vendor performance, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs)
• Conduct regular performance reviews and audits of vendor services.
• Manage vendor risk, ensuring compliance with company policies and regulatory requirements
• Implement and oversee SIAM processes and frameworks to integrate and manage multiple service providers
• Address and resolve any issues or disputes with vendors promptly and effectively
• Continuously seek opportunities for improvement in vendor services and processes
• Prepare and present reports on vendor performance and SIAM activities
• Manage escalations and major incidents involving vendor services
• Daily collaboration with Service and Delivery Manager ensuring smooth operations

Qualification:

• Experience in managing multiple vendors and integrating services
• Strong negotiation and contract management skills
• Relationship management skills
• Excellent communication and interpersonal skills
• Analytical mindset with strong problem-solving abilities
• ITIL v3/v4 certification
• Experience with SIAM frameworks and methodologies

Employee Benefits:

• 6 weeks of paid time off per year
• 5 sick days per year
• Flexible working hours
• Possibility to work from home
• Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings
• Meal vouchers in the amount of 200 CZK per workday (Aeven covers 55%)
• Referral bonus (20,000 – 60,000 CZK)
• Free snacks on Mondays and monthly get-togethers
• Free fruits and vegetables every day
• Height-adjustable tables
• Co-working offices in Ostrava and Brno
• Czech language lessons
• Annual flu vaccination for free

Department: Østmarken 3a, Søborg

Lokation: Prague