Client Success Manager [German Speaking]
Benify
Experienced in customer service and passionate about technical solutions? Are you also German-speaking and eager to take on a client facing role? Join Benify today! 🚀💙
APPLY HERE! We usually respond within two weeks
Benify is an international HR tech company that provides a market-leading global benefit and total rewards platform. With over 550 Benifyers in 6 countries, we're driving success with over 1500 customers and approximately three million users around the world 🌍. We empower people to be the best they can be while fostering a sustainable and engaging work culture where employees feel engaged and included "Because People Matter" 💙.
About the role
As Client Success Manager, you support our clients in the usage of the benefit platform by being the point of contact and enabling high product value. You play a vital role in building and maintaining strong client relationships, resulting in client satisfaction with high renewal and low churn.
You will for instance
Client Success Management (75%):
- Serve as the primary operational liaison between clients and Benify.
- Be the point of contact for operational issue resolution/problem-solving.
- Take ownership of customer relationship management and its processes.
- Support Key Account Managers in nurturing long-term client relationships.
- Handle technical tasks to maintain and enhance customer value and manage a wide range of client errands varying in complexity.
- Educate and ensure active client utilization of the solution, as well as hold, attend and participate in client meetings and calls as required .
- Collaborate with internal and external stakeholders.
End-user support (25%):
- Work in the help desk and be responsible for end-user support for our German clients.
What we are looking for
- Minimum 1-2 years of experience working in a client facing role, for example in customer service, B2B or B2C.
- Professional language skills in German and English is required.
- A university degree in technology or another relevant field.
It's a big advantage, thus not required if you also have ⭐
- Professional language skills in Dutch.
- Experience working with troubleshooting.
- Experience working with project management or another coordinating role
- SaaS or software experience
Who are you?
To succeed in this role, you are a team-player who thrives working in a collaborative environment where you get to interact with internal and external stakeholders daily. Being communicative is also key to manage our clients successfully. You have a solution-driven approach and enjoy being analytic and applying your problem-solving skills. You are customer oriented and prestige-less, always striving to find the best solution for us clients when solving incidents and change requests. Last but not least, it's crucial to be organized and good at prioritization to handle multiple clients effectively.
Perks of being a Benifyer
Join a dynamic and innovative SaaS company dedicated to helping employers improve their relationships with employees worldwide. As a Benifyer, you'll enjoy a forward-thinking culture that encourages personal and professional growth. We offer an entrepreneurial environment that values creativity and new ideas, with a commitment to diversity and inclusion. With a nearly gender-balanced team, we prioritize creating a supportive workplace where everyone can thrive.
Practical information
- Start: As soon as we find our match 🧐
- Extent: Full-time, 100%
- Location: Munich or Amsterdam.
- Work model: Hybrid (2-3 days in the office)
Apply by submitting your CV and/or your LinkedIn profile using the application form below. Your application needs to be in English, as the whole recruiting team is not German speaking. We screen applications continuously and may hire someone before the last application date.
Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply!
Department Client Success Role Client Success Manager - International Locations Munich, Amsterdam Remote status Hybrid Remote Contact Amele Missode Talent Acquisition Specialist
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