Technical Support Engineer for an international fast-growing company

Are you passionate about digital technology and renewable energy and do you have knowledge of photovoltaic and electrical energy storage systems? Then we have a unique opportunity for you in Copenhagen, Denmark.

The Technical Support Department at Photomate is looking for a Technical Support Engineer to their Danish office to help support their Danish customers.

Photomate is a regional leader in the distribution of inverters for photovoltaics and electric energy storage systems. Photomate has had a successful start in Scandinavia and is now rapidly expanding its activities and is committed to becoming a leading supplier of photovoltaic systems and electrical energy storage systems. Therefore, they are looking for a new colleague in Copenhagen.

Your role
As a Technical Support Engineer, you will work with technical issues and support clients in the Danish market.

Your main responsibilities will be:

• Solar inverter commissioning, inverter troubleshooting, and warranty replacements.
• Providing knowledge of Huawei solar products at technical workshops to the clients.
• Huawei solution application consulting.
• Close cooperation with the sales team.
• Technical analysis and client advising of PV plant configuration.
• Preparing technical documents for tender applications.
• Technical support and troubleshooting – online and telephone.
• Communicating with the clients and stakeholder management.

Your Background
To succeed in this role, you have an electrical technical background, knowledge of digital technology, an interest in solar technology, and enjoy stakeholder management since supporting clients with technical issues is paramount. Good communication skills and the ability to build strong customer relationships are also essential.

Furthermore, the main professional skills we expect from you are:

• A degree in electrical engineering/electronics/power engineering or similar/relevant degree.
• 2-3 years of relevant technical experience.
• An interest in and knowledge of digital technology.
• Experience in the solar PV industry, PVSyst software, and knowledge of other languages will be an advantage.
• The ability to train the customer's technicians in technical support.
• Good at problem-solving.
• Excellent communication and presentation skills and being an effective team player.
• That you master Danish and English at a professional level.
• A driving license.

You are a problem-solving, pleasant, and fair person who will appreciate the same approach from your team members.

You put effort into working closely with clients and giving them a superior client experience. You perceive yourself as a good communicator and stakeholder manager. And you would like to be a part of an exciting international organization.

Is this you?
FLAIR - former Adecco is handling the recruitment process, and applications will be reviewed on an ongoing basis. If you want to know more about the position, please contact Recruitment Specialist Henrik Haldbo Pedersen on tel.: +45 28 30 17 15.

About Photomate
Since 2008, Photomate has established a prominent position in the renewable energy market across Central, Eastern, Northern Europe, as well as in the Caucasus and Central Asia. Our diverse range of solar technology solutions suits effectively both commercial and residential clients. With a committed team of more than 200 employees, present in 23 countries, we provide smart, reliable solar products, backed by professional technical support.

Photomate stands at the front line of employing advanced technology with client-focused approaches. As a Huawei CSP digital power provider, we offer an extensive portfolio that includes advanced solar inverters and flexible energy storage systems for residential, commercial and utility markets, customized to meet different energy requirements and dedicated to sustainable efficiency.

Our core mission revolves around offering our clients the most intelligent solar technologies, driving forward a greener, more sustainable future.

Oprettet: 17, juni 2024

Lokation: Copenhagen

Ansættelse: Snarest muligt

Jobreference: 204199