Senior Business Improvement Specialist

Do you want to enable and drive key strategic initiatives to secure our global quality transformation with a data-driven approach and customer centric mindset? And do you want to work in a global, dynamic, supportive market leading conglomerate? Then you might be our new colleague.

As our Senior Business Improvement Specialist, you have a critical role to ensure easy access to valuable insights that enables the organization to identify product and service quality issues to the benefit of our customers .

The team you will be part of
At our global HQ, located in Ballerup, Denmark, you will be part of our Quality Methods & Data Analytics team and report to the area Director, Martin Bonefeld.

Overall, the team is responsible for enabling the organization to improve the quality of products and services in the GN Group through creation of valuable insights, drive/support high impact investigations and build capabilities that enables us to become predictive in the approach to improve customer satisfaction.

The team consists of passionate, inclusive, and supportive colleagues - who are looking forward to welcoming you to the team.

We are on a global product quality transformative journey throughout the GN Group. As we embrace this new future, there is a growing need for transparency based on valid insights to secure the feedback loop from customers and a need to develop and anchor of six sigma capabilities to secure improvement of quality.

Your primary responsibilities are enabling and managing key strategic initiatives to secure the quality transformation with a focused data approach and customer centric mindset. You will collaborate with a range of internal stakeholders, such as Global Quality, R&D, Global Operations, Sales, Finance, IT and Product Management.

Your contribution is appreciated, and you will:

• Secure governance around data input, quality targets, KPI´s and Measurements.
• Strengthen and transform data into insights.
• Deliver insights and analytics to the quality organization and key stakeholders.
• Collaborate with stakeholders across the GN Group to improve customer satisfaction and profitability using insights, analytics, defined quality methods and Six Sigma.
• Identifying high-leverage opportunities for quality improvements and ensuring opportunities are brought to the strategic decision forums.
• Train and mentor quality leaders at various positions in their application of six sigma tools, methodology and principles.

To succeed in the role, we imagine that you have

• A higher educational background in Engineering, Physics, or other relevant fields of study.
• Strong experience in transforming data into insights for strategic decision-making.
• Project management and/or team manager experience by which you can manage, motivate, and train cross functional teams to deliver significant results.
• Developing and implementing business intelligence solutions through cross-functional co-operation.
• A Six Sigma certification at at min. GB level
• Strong experience and a solid track record of improving and developing processes using a structured approach e.g. through Six Sigma.
• Creating tailored training programs and delivering training to colleagues in an efficient way that secures anchoring all the way through.
• Expertise in MS Power BI- as a Superuser- for identifying, connecting, and combining relevant data sources and creating advanced visualizations empowering objective decision making.
• Outstanding analytical skills and experience in identifying root causes using statistical methods and software – incl. capability studies, hypothesis testing, predictions, and reliability studies.
• Hands-on experience with AI, Process Mining, and exploring new opportunities using available data.
• Solid experience in performance-, and stakeholder management, with excellent communication skills in verbal & written English.

At a personal level, we imagine that you are highly organized, results orientated, proactive and willing to go the extra mile, when needed. You are customer focused, passionate and purpose focused with a "can do" attitude and an entrepreneurial spirit. You can work under high pressure and tight deadlines by which you possess an eye for detail and excellent time management abilities. You are a team player, supportive, inclusive, curious, and eager to learn. You are self-disciplined and are a natural talent to make things happen.

Preferred experience, but not prerequisites for the position:

• Experience with FDA class 1A and 2A.
• Minitab.

You should also expect to travel approximately 20 days per year visiting our local offices around the globe with in the GN Group. This will of course be possible to plan ahead.

We encourage you to apply
Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure success for you, but for your team and the wider GN organization as well.

We are dedicated to an inclusive recruitment process and all applicants will receive equal consideration for employment.

Join us in bringing people closer
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

How to apply?
To apply, use the ‘APPLY’ link no later than 7th of July. Applications are assessed on a continuous basis, so don’t wait to send yours.

Quick apply You are welcome to use our Quick Apply function, where you only submit your up-to-date CV including a few sentences outlining your motivation for applying – quick and easy.

We encourage you to submit your CV without a photo to ensure an equal and fair application process.

If you would like to know more about the position, please contact Director Quality Methods & Data Analytics, Martin Bonefeld on LinkedIn.

We hope you will join us on this journey and look forward to receiving your application.

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Location: Ballerup