Technical Support Engineer Denmark · Copenhagen · Hybrid Remote

Location
Denmark / Sweden / UK

Summary.
We are seeking a Technical Support Engineer with a background in Microsoft Dynamics 365 Finance and Operations to join our expanding professional services team.

As a Technical Support Engineer your key activities will be to provide third-line technical support to the internal team, partners and end-customers. You will be responsible for resolving highly complex technical issues, questions and requests for assistance related to Microsoft Dynamics D365FO, Formpipe Lasernet solutions and the associated solution architecture. As well as dealing with support tickets, you will also be responsible for proving input into articles, guides, best practice and video tutorials to enable customers to resolve questions and issues through the support portal by themselves.

We are looking for candidates that are passionate about customer service and using technology to turn complex business requirements into simple solutions. You must be able to demonstrate exceptional communication, listening and organisational skills to work with your colleagues, our partners and our customers. As a member of the technical support team you must be confident to work with configurable software applications, data relationships and business processes. Technical support investigation will involve analysis of technical issues, replication of issue, understanding different technologies involved and coordinating with SME’s or Developers to resolve defects.

You will be part of the Support team in the Formpipe Private Sector, working closely with your colleagues to ensure all tickets are prioritised and resolved in line with customer requirements. The role is home or office based and you will be responsible for assisting all customers of Formpipe Private Sector. This role is focused on finding the right person, then training them with the right skills for the role.

Duties and Responsibilities.

• Manage and resolve support issues
• Provide technical expertise and support to partners and customers all around the world
• Investigation, reproduction, and resolution of tickets
• Manage own workload and prioritise tickets based on impact to customers
• Be able to clearly communicate and transfer information between different stakeholder groups in an organisation
• Working with your Formpipe colleagues to improve knowledge and documentation resources
• Learn and develop skills and knowledge

Knowledge and Experience.
Essential:

• Experience working with Dynamics 365 Finance and Operations within a technical role
• Technical knowledge and understanding of architecture and performance related to D365FO implementations
• Experience in an IT Technical support role
• Excellent comprehension, verbal, and written skills (English)
• Proven problem-solving skills

Desirable:

• Degree in Computing Science or similar
• Previous experience at a developer/solution architecture level (X++) of working with Microsoft Dynamics D365FO (and/or legacy solutions)
• At least 1 current Microsoft Certification related to D365FO
• Technical knowledge and understanding in developing SSRS reports
• Knowledge of Dynamics 365 BC or CE
• Knowledge of AX 2012
• Basic Knowledge of Lasernet or other document creation and output solutions
• Programming experience (Java, C#, C++, Javascript etc.)
• Additional languages
• Knowledge or professional certification in any of the below:
• Windows Server 2012/2016/2019/2022
• Web Application support
• Web services/web servers
• Azure/Cloud infrastructure
• SharePoint
• PowerShell
• Regex
• Microsoft SQL administration and usage (query writing)

Skills.
Essential:

• Excellent customer service
• Ability to communicate effectively at all levels, including at developer, functional consultant, IT infrastructure, end-user and process owner levels
• Ability to work within a team to achieve goals
• Organised and can handle multiple tasks simultaneously
• Can absorb information quickly
• Ability to work in a professional and confident manner
• Excellent IT skills
• Ability to plan and effectively prioritise own workload
• Excellent interpersonal skills
• Ability to work independently and to meet deadlines, as well as work as part of a team
• “Can do attitude” to get the job in hand completed.
• Structured and methodical approach to all areas of work
• Self-motivated, can work confidently without constant supervision
• Approachable and able to empathise with customers

What we do
With its headquarters in Stockholm, Sweden, Formpipe creates and develops the ultimate document composition, distribution and digital storage platform for the world's leading banks and businesses. The Lasernet Platform provides a complete end-to-end service delivering everything you need to produce and manage incoming and outgoing customer-facing documents and information. Delivered as a Software as a Service (SaaS) solution, it seamlessly integrates with major ERP and Banking services, ensuring minimal setup time and maximum speed and security.

What we believe
Here at Formpipe we know our people are our greatest asset. With over 300 team members across offices in Sweden, Denmark, the UK, and working remotely across the rest of the world, we have a truly global presence. Our ‘Purple’ values are at the heart of everything we do and we believe that they are what makes us different from other businesses. Working at Formpipe is something special, something unique, and once you’re onboard we think you’ll agree. We always support each other, we respect each other, and we smile and have fun. With shared values and goals, we grow as individuals, we grow as teams and we grow as a company.

We look forward to meeting you soon
With a comprehensive onboarding program, a personal learning and development plan and regular business updates, our aim is to make your journey with us at Formpipe as valuable, fulfilling and enjoyable as possible.

Office
Denmark

Locations
Copenhagen

Remote status
Hybrid Remote