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Dalum Beverage Equipment ApS
CUSTOMER SERVICE MANAGER DALUM is looking for a Customer Service Manager, who based on a background as Mechanical Engineer or Automation Engineer, can contribute to their journey of supplying unique CO2 units to craft breweries. The position refers to the CEO and is located in Søndersø. ORGANIZATION The Customer Service Manager will lead and develop the Customer Service Unit, which in time must include spare parts, commissioning, online customer service and troubleshooting, plus dashboard service with reports services. The organization and growth will heavily depend on the new Customer Service Manager. RESPONSIBILITIES AND DUTIES The Customer Service Manager will be developing the new Customer Service Unit in a very fast- growing and innovative company setting new service standards using cloud-based monitoring and troubleshooting tools combined with personal online and on-site support. The Customer Service Manager will be playing a key role in a young ambitious and fast-growing international engineering company helping craft brewers reduce CO2 emissions by recovering their own CO2 with new proprietary cutting-edge technology. The role includes traveling to and supporting the most iconic, interesting and entrepreneurial craft brewers around the world, developing excellent service concepts and service experiences on-site and online for craft brewers. The work is accomplished together with very ambitious, experienced and inspiring colleagues and founders. The responsibilities and duties of the position will be very varied and include both development and operation on a practical level as well as on a strategic level - including: • • • Monitoring, troubleshooting and problem solving of existing installations online and on-site Development and pricing of online and on-site service products and spare parts Implementation and creation of tools to support and train breweries online to achieve maximum benefit from their DALUM CO2 unit • • Occasional start-up and servicing of new CO2 units at customer sites Participation in the configuration of PLC systems, cloud-based support, dashboards and routers • • • • • Preparation of standard documentation and manuals Managing the production of training, service, installation and sales videos PLC programming of new functions Participation in product development and testing of new products Depending on the activity, there will be approximately 50 European travel days annually. SUCCESS CRITERIA Dalum has a very committed team and places great emphasis on collaboration, innovation and getting the job done. Thus, it is essential that the new Customer Service Manager is open, creative and intelligent as well as very result oriented. To succeed in the position, it is important that the Customer Service Manager is aware of responsibilities and manages to make the necessary decisions to solve challenges with a sense of efficiency and quality. DALUM OFFERS • A very high degree of freedom to develop an outstanding service function and experience the rush of personal success in a pioneering company with the possibility to contribute to setting new industrial standards • • Very varying and innovative job tasks with very few organizational constraints Opportunity to travel and meet and work with the most iconic craft brewers world-wide in a very entrepreneurial and inspiring environment • • The possibility to contribute as an individual to a committed team, placing great emphasis on Collaboration, Innovation and Getting the Job Done Competitive salary for the right candidate KCD 19.06.2024
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Oprettet d. 20.06.2024, sidst opdateret d. 20.06.2024 2024-06-20 05:15:30.040
Dalum Beverage Equipment ApS
Sømarksvej 51, 5471 SøndersøMere info om virksomheden
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