Team Manager - Customer Application Operations

Team Manager – Customer Application Operations
Do you have a passion for working with people management and team development? In connection with ensuring reliable customer support? And do you enjoy the thrill of working in an environment where sometimes something is a stake, and we need to act fast? Then please take a closer look into this opportunity!

Customer satisfaction and reliability are key
The purpose of Application Operations is to deliver high quality IT Operations services to Systematics customers for solutions in the Healthcare sector and other critical industries. Our goal is to ensure 24/7 reliability and availability via continuous improvements. We are proud to say that we have a high customer satisfaction – and we are eager to retain it.
Applications Operations consists of two well-established, highly competent teams of dedicated developers and SRE engineers, in total app. 20 colleagues based in Aarhus and Bucharest.

Dynamic people manager role
Your main responsibility is to manage a portfolio of internal SLAs, ensure budget adherence, keep developing the services, and lead your team's performance, collaboration, and well-being. You will be heading a team of app. 10 team members distributed in both Aarhus and Bucharest.
In short, you can look forward to:

• People management including regular 1:1’s and development talks.
• Ensuring your teams performance, motivation, and improvement mindset
• Cooperations with project managers in Systematic; establish and maintain Engagement Agreements, ensuring clarity on services, collaboration and reporting
• Facilitate monthly planning and day-to-day operations using Kanban and scrum.
• Manage budgets, efforts, and expectations across your portfolio.
• Monthly reporting to relevant internal customers
• Take part in incident management when needed.

Your daily contributions across the teams drive customer success, playing an important role in our company’s growth and performance.

Energetic and proactive manager, who can easily take the lead
We expect you to have 3+ years of experience in a similar role within the IT domain and a relevant bachelor’s or master’s degree. It is a role where you will have the opportunity to grow as a manager and expand your capabilities. In specifics we are looking for:

• People Management experience and ability to foster a positive team culture and collaboration
• Experience in the IT domain and some technical understanding e.g. ITIL and scrum
• Strong stakeholder management and communication skills
• Some experience with project management, budgeting, and reporting
• Fluency in both Danish and English is a requirement
• Willingness to some travel activity, max 10 days per year

As a person you enjoy variety and you thrive in handling diverse projects within a portfolio. Close collaboration comes naturally to you in combination with an ability to stand firm when needed. You like a good laugh and contribute with your positive mindset and focus on the team.

Please note that you must be able to present a clean criminal record and have lived in a NATO/EU country for the past seven years as we work with security-classified projects. Read more here.

Never stop developing
Systematic is truly international, proudly Danish and uniquely people-centric. Together, we write intelligent and innovative code to drive progress and improve lives. We develop IT solutions that make a real difference where it matters most. This is why we never stop developing. Here, there is room to be professional and personal. It is not just a place to work but a place to belong.

You can look forward to joining our Employees Club offering almost 100 events of both social and professional character a year – plenty to choose from. Our colleagues also highlight our canteen, which serves a variety of delicious and healthy dishes each day. In addition, we offer several employee benefits such as paid Home Internet, health insurance and a company pension scheme. Finally, we are always up for a friendly game of padel at our new padel court in Aarhus!

Start your development here
We will be assessing applications on an ongoing basis as we wish to welcome our new colleague as soon as possible, so click Apply Now and send us your CV today. If you have any questions, you are always welcome to contact us on tel. +45 8943 2000 and ask for Inger Marie Morell, Senior Project Manager, Customer Operations.
Please note that Inger Marie is out on Holiday week in weeks 29, 30, and 31.

Get in touch
Lone Bryder

Senior Manager