User Enablement Content Lead

At Paychex Europe, we believe that empowering our customers with the right knowledge and tools is essential to their success and ours. As a leading provider, we strive to ensure that every user is equipped to maximize the potential of our products. We are passionate about delivering excellence and are looking for a talented and experienced User Enablement Content Lead to join our team and drive our user enablement strategy to new heights.

ABOUT PAYCHEX EUROPE AND THE ROLE
Attracting, retaining, and developing talent, and paying the correct salary on time is a growing challenge for companies worldwide. We have built market-leading innovative and intuitive HR, Payroll, and Workforce Management Solutions that facilitates the complete employee lifecycle to save time on administrative tasks and realize the full potential of organizations and their employees.

We are a growing product led company with ambition to be the best alternative for small and midsize organizations across Europe. In this pursuit, we are looking for a person to be a key player in ensuring high-quality end-user content for easier adoption of our software products.

You will establish and lead User Enabling Product Documentation as a centralized function and competency in Paychex Europe. You will collaborate closely with Product Managers, Product Owners, and subject matter experts as well as our Academy department.

You’ll be part of a diverse and dynamic product department and will be working closely with other leads across the organization. You’ll be in direct reference to the Head of Product Operations.

YOUR RESPONSIBILITIES

• Establish and lead User Enabling Product Documentation as a centralized function and competency in Paychex Europe as well as facilitate and coordinate resources with other Team Leads in the organization
• Develop and maintain the strategy and supporting processes for User Enabling Product Documentation while staying abreast of industry trends to continuously incorporate best practices
• Facilitate and contribute to the development and maintenance of a diverse range of product-related content, including user guides, documentation (APIs, Integrations, etc.), videos, eLearning, interactive tutorials, knowledge base articles, product updates/news
• Work collaboratively with cross-functional teams to ensure the accuracy and completeness of all product-related content, playing a proactive role in anticipating content needs early in the product lifecycle
• Ensure content consistency and adherence to company style and formatting guidelines, contributing to a unified and recognizable brand voice.

YOUR PROFILE
We imagine that you have a bachelor’s or master’s degree in Danish/English Communications, Technical Writing, Computer Science, or a related field. We expect that you have extensive experience working as a User Enablement Content Creator preferably in the software industry. In addition to this you have:

• Strong leadership and team management skills
• Knowledge of relevant tools and technologies for User Enablement Content Creation including version control systems and content management systems

As you will be establishing User Enablement Content as a new function and competency, we furthermore expect you to:

• Be able to work independently
• Have strong presentation and communication skills
• Have a structured mindset
• Have the ability to influence others and gain consensus proactively
• Have excellent spoken and written English skills proficiency in German or Dutch would be an added advantage (we have colleagues and customers in several European countries)

Your future manager Sanne Carter values passion - both for the discipline and for people:

“I’m looking for a person who is truly experienced in the discipline of User Enablement Content and equally passionate about developing the discipline and the people working within. In Paychex we believe that software development is a team sport, so you must bring that mindset mixed with a positive outlook and a good sense of humor, then I think you’ll be the perfect match.”

WHY PAYCHEX EUROPE?
We strive to have a motivating and uplifting culture. Our offices are bright and open and located across Denmark (Østerbro and Allerød) and Germany (Hamburg, Rostock, and Berlin), and we work closely together across teams. We encourage a social culture, where we get to know our colleagues on a personal level. Being social with your colleagues makes taking on challenges together a lot more fun.

You will be working in our office in either Allerød or Østerbro.

CURIOUS?
You are welcome to contact us for more information. Due to summer holidays we are only available in week 27, and again from week 31. You can contact Sanne Carter, Head of Product Operations on email: [email protected]

Deadline for applications is August 4, and we expect to conduct 1st rounds of interviews beginning August 12.

We are looking forward to hearing from you and welcoming you to our team.

Department: Product Operations

Deadline: 04 August 2024

Location: Østerbro / Lyngbyvej, 2, 2100, København, Denmark