Business Unit Manager Service Desk

By
Ballerup

Ansøgningsfrist
2024-08-15

Søg job

Would you like to lead the Service Desk in Atea's Managed Service, responsible for managing and developing the service experience for Atea's customers? We are seeking a Business Unit Manager Service Desk for Denmark and southern Sweden.

Atea Managed Services are experts in IT operations. Whether customers want to outsource parts or all their IT operations, Atea is their preferred operations partner.

Your primary tasks
You will be responsible for a Service Desk with 170 people, of which 13 are Team Leads, and you have 5 Managers reporting directly to you, handling IT-related inquiries and problem-solving for Danish and Swedish customers.

Your primary area of work is to lead the development and operation of the Service Desk, and in collaboration with the rest of Atea, achieve set goals and strategies. Furthermore, you will be involved in tenders and participate in customer meetings. You will join a leadership group across the Nordics where you will collectively spar and develop the service experience. We are looking for someone who naturally builds strong relationships and enjoys close collaboration with both their own team and across the organization.

About you
As a strategic leader, you are deeply passionate about fostering the growth and development of the Service Desk. Your exceptional people management skills enable you to engage and motivate your team effectively, ensuring that everyone is aligned with the division’s goals. By leveraging your strong communication and interpersonal abilities, you build a cohesive and collaborative environment where your division thrives together.

Success in this role requires significant experience from an IT Service Desk or a similar setting, coupled with a solid technical foundation. Your strategic thinking is complemented by a strong execution capability. You prioritize structure and a results-driven approach while maintaining an unwavering commitment to delivering outstanding customer service. Additionally, your dedication to both personal and professional development ensures that you and your team remain competitive and continuously improve.

Qualifications and experiences

• Senior leadership experience with a communicative and coaching appearance
• Strong ability to motivate and drive progress within a high-performing team
• Outgoing personality with a talent for establishing and maintaining excellent collaborative relationships with both customers and colleagues
• Results-oriented and energetic, excelling in a performance-driven culture
• Background in the IT industry, preferably with experience in knowledge-based service (KCS)
• Highly organized with a focus on optimizing workflows and processes
• Excellent verbal and written communication skills in English

Apply and become part of our journey!
Applications are handled continuously, and the role can be filled before the final application date. In this recruitment process Atea collaborates with Talent People. For more information about this position, please contact TalentPeople A/S at +45 7020 4011 or [email protected]

To work within Atea AMS, you need to be a citizen of Sweden, Denmark, Norway, Finland or Latvia. As part of Ateas recruitment process, background checks are included. Atea wants to be the The Place To Be for our customers, partners, and employees as we value and work actively with diversity and inclusion. We welcome your application!

About Atea
Atea is the leading provider of IT infrastructure in the Nordic and Baltic regions. Atea is present in 88 cities with over 8,000 employees in Norway, Sweden, Denmark, Finland, Lithuania, Latvia, and Estonia. Atea delivers hardware and software from leading global suppliers and provides consulting and technical services to support its customers with the design, implementation, and operation of their IT environments. Atea had a gross turnover of approximately NOK 47 billion (EUR 4.6 billion) in 2022 and is listed on the Oslo Stock Exchange. www.atea.com

Within Atea Managed Services, we are experts in IT operations. Regardless of whether our customers want to outsource parts or the entire IT operation, we are our customers preferred operating partner. We help free up resources and increase the overall efficiency of their IT organizations. We do this by delivering cost-effective operational services with the highest quality regardless of the customers' platform requirements. This can mean in the customer's own data center, in public cloud platforms or in our own Atea Cloud. Atea Managed Services is available in five countries and more than 1,500 employees work within the business area. We have operating personnel on duty around the clock.