Service Specialist

In this role you will be:

• Responsible for in-house coordination of customer onboarding processes together with our excellent team. In addition, you will be dealing with customer change requests, and other inquiries affecting the customer.
• Document control, archive responsibility and administrative support of all business processes related to Nord Pool’s customers.
• Present and advise on products and services to existing and prospective customers.
• Drive or contribute to ad hoc priorities within the Operations team and directly for the COO as required.
• Delivering of excellent customer service during day-to-day operations.
• Develop and maintain documentation for data operations processes and procedures.
• Monitor data quality and integrity to ensure accuracy and reliability.
• Investigate, troubleshoot data-related problems, and collaborate closely with the development team.
• Provide support in the billing process.

Role Requirements

• Completed or in process of completing higher education.
• Experience with IT systems for Service management, CRM and document control.
• Interest in management and implementation of new (technical) solutions.
• Knowledge of documentation compliance standards and requirements.
• IT skills and interest.
• Excellent Customer Service skills.
• Excellent English skills, both written and spoken.
• Knowledge and understanding of the power market is an advantage but not a requirement as long as there is an interest to learn.

Desired characteristics

• Excellent attention to detail and a structured working style.
• Strong relationship building skills and a team player.
• Flexible, proactive, self-driven and result oriented.
• High level of energy, drive, enthusiasm, and commitment.
• Can-do and service minded attitude.
• Ability to work under high pressure, in a fast moving and challenging environment.
• Excellent communication skills, oral and written.

Must identify with our corporate values: Together, with Integrity, towards Excellence.

If you recognize yourself in this description and meet our requirements, we are looking forward to receiving your application!

Abut Nord Pool
Nord Pool is Europe's leading power market and offers trading, clearing, settlement and associated services in both day-ahead and intraday markets across 16 European countries.

360 companies from 20 countries trade on our markets in the Nordic and Baltic regions, the UK, Central Western Europe (covering Austria, Belgium, France, Germany, Luxembourg and The Netherlands) and Poland.

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

Location: Nord Pool - Oslo