Customer Order Responsible, Lystrup

Do you like providing excellent service to customers and making a difference to their operational environment? Do you have experience from service organizations, where you handled the administrative work connected with spare parts and/or repairs of technical equipment? Then this position as Customer Order Responsible in our Order Handling team at Terma in Lystrup could be something for you.

Terma is a global leading developer of advanced and mission-critical systems and products, including radar systems for surveillance of airports, port/coastal areas, onboard ships, self-protection systems for helicopters, ships, transport and fighter aircraft, and command and control systems on ships. Within Aeronautics, Terma is a key supplier of self-protection and aircraft survivability equipment. Our Order Handling team at Terma is supporting our customers’ systems within all these business areas.

Primary responsibilities
In this position, you will work closely with the other team members to ensure daily operations of our spare parts and repair processes and ensure our customers deadlines are met. You will be responsible for incoming customer orders and coordinate deliveries in corporation with our factories and MRO facilities (Maintenance, Repair & Overhaul) in Terma.

Your primary work responsibilities are:

• Create and continuously manage status and prioritizations on customer orders, including spare parts, repair orders and warranty claims, in close cooperation with internal departments (Production/Planning, Product Management, Project Managers, Legal, Shipping, Finance & Invoicing)
• Keeping customers informed of order progress and generally keeping them satisfied with the provided services.
• Physical relocation of customer parts between internal departments and functions, and coordination of required actions between departments and functions.
• Work closely with product planning and production management staff on prioritizing repairs and timing of product deliveries
• Ensure customer invoicing according to quotation and purchase order
• Ensure compliance with export restrictions and internal CSR processes, and ensure completion of internal and external approval processes

Overall, you will ensure that customer orders are handled within deadlines and as smooth as possible together with a team of positive and motivated employees.

Depending on your experience and personal ambitions, your work responsibilities could also include more deep-level data analysis tasks or stakeholder management with key stakeholders such as Product Management and/or Supply Chain Management in our procurement and forecasting processes.

What’s our company like?
We are an international company representing world class expertise, delivering complex and high-tech products. We value our colleagues and our meaningful contributions to securing people through advanced technology.

During your onboarding in Terma you can expect a thorough introduction and training in our products and processes, as well as a strong focus on teaching you useful new competences and further strengthening current ones, both professionally and personally.

“In Terma Support and Services, we want to provide our customers with the best possible experience by working across our organization. This makes us stronger as a team as we see ourselves as a coherent department with a purpose of making a difference for our customers every day. We also have a good work-life balance, which is important for me and my family, and when things do get a bit too hectic, everyone in the team steps up to ensure we succeed!” says Henrik Rosenvinge, Customer Order Responsible.

Our culture is autonomous and engaging, and we acknowledge the importance of flexibility in a great working environment. At our different locations, we offer various social activities to bring all our colleagues closer together.

How to succeed in this position?
Your background has given you some knowledge of quality, technology, repair and maintenance, and you might have worked with spare parts management and/or repair management for a few years.

• You are a team player
• You are good at creating an overview and handle multiple customer orders simultaneously, systematically work towards structuring your work to meet customer deadlines.
• At the same time, you are known for your open and welcoming manner, and it comes naturally and easily to you to create good relationships and strong collaboration with your colleagues and technical specialists across departments
• You are familiar with IT at user level, knowledge of using ERP systems is an advantage
• You have good language skills in English
• Previous experience with spare parts and repair management is an advantage.

Any unanswered questions?
Feel free to contact Stefan Kaczor, Head of Service Operations on +45 2058 0055 or [email protected] in case of any further questions regarding this position.

We look forward to receiving your application and CV. To ensure that your application will reach us and is properly processed, we only accept applications via www.terma.com.

Applications will be processed continuously but you might expect some delay due to summer vacation.

Bear in mind that candidates for this position must be able to obtain a security clearance by the Danish Defence Intelligence Service. This entails that candidates, as a minimum, have stayed within NATO/EU for the last 7 years only interrupted by short stays abroad.

The Denmark based high-tech Terma Group develops products and systems for defense and non-defense security applications, including command and control systems, radar systems, self-protection systems for aircraft, space technology, and aerostructures for the aircraft industry.

The high-tech and innovative Terma Group develops products and systems for defense, non-defense and security applications, including command and control systems, radar systems, self-protection systems for aircraft and vessels, space technology, and aerostructures for the aircraft industry.

Headquartered in Aarhus, Denmark, Terma has subsidiaries and operations across Europe, in the Middle East, in Asia Pacific as well as a wholly-owned U.S. subsidiary, Terma Inc., with offices in Washington D.C., Georgia and Texas.

Application deadline:
Ongoing