Customer Experience Manager

Are you ready to create an exceptional customer experience in a leading Nordic energy business – and work for a company where customer centricity is key?

Are you ready to create an exceptional customer experience in a leading Nordic energy business – and work for a company where customer centricity is key?

Energi Danmark is at the forefront of the Nordic energy trading market, bridging and servicing producers of renewable energy and large B2B consumers. We are committed to innovation and excellence, positioning ourselves as leaders in the energy sector while delivering exceptional value to our clients and stakeholders.

We are currently seeking a highly experienced and creative Customer Experience Specialist to join our newly established Commercial Excellence team.

CREATE AND DESIGN THE EXCEPTIONAL CUSTOMER EXPERIENCE
As a Customer Experience Specialist, you will play a pivotal role in designing and implementing strategies that enhance the customer journey and experience, ensuring that our customers receive the highest level of service. Your goal is to create positive experiences that drive customer loyalty and operational efficiency.

Collaborating across departments, you will ensure our services are customer-centric and that every interaction adds value. Your insights and efforts will help shape the way customers perceive and interact with our brand.

We view every interaction as a chance to make a memorable impact. Our team is dedicated to innovation, excellence, and customer satisfaction.

KEY RESPONSIBILITIES

• Design and implement service designs to optimize customer interactions across segments and markets
• Analyze and map out the customer journey to identify pain points and opportunities for improvement
• Implement strategies to improve customer satisfaction and loyalty
• Work closely with product, marketing, and operations teams to ensure a cohesive and seamless customer experience
• Gather and analyze customer feedback to provide actionable insights for continuous improvement
• Identify and implement process improvements that enhance efficiency and customer satisfaction
• Assist in training team members on best practices for delivering exceptional customer experiences
• Monitor and analyze commercial performance, providing actionable insights

YOUR PROFILE

• Relevant educational background, ideally in Marketing or Communication, or a related field. A master’s degree is preferred
• Proven experience in customer experience, service design, or a related role
• Excellent communication and interpersonal skills
• Analytical mindset with the ability to translate data into actionable insights
• Proficiency in customer experience management tools and software
• Creative problem-solving skills and a customer-centric mindset
• Proactive with a have high drive, able to manage multiple projects and prioritize tasks effectively
• Solid IT skills, well-versed in the Office suite, especially PowerPoint

ACCELERATE YOUR CAREER WITH ENERGI DANMARK
At Energi Danmark, you will become part of an international and ambitious energy trading group with competent and dedicated colleagues.

We offer an exciting and challenging job in an international modern environment with high expectations and excellent professional and personal development opportunities. You will have a high degree of autonomy and the opportunity to shape the content of your own position.

We consider our employees as our most important resource and focuses on employee wellbeing both in and outside the workplace. We prioritize good working conditions and attractive employee benefits, including a competitive compensation package and flexible working hours to support work-life balance.

We are headquartered in Aarhus with 250 employees distributed across our offices in Aarhus, Copenhagen, Malmö, Oslo, and Helsinki.

WE CAN’T WAIT TO HEAR FROM YOU
If you are ready to make a significant impact on our customer experience and are excited about the opportunity to innovate and improve our service design, we would like to hear from you. Questions regarding the position, feel free to contact VP, Commercial Excellence, Sidse Mogensen at +45 3012 9746 or e-mail: [email protected]

Please send a short resume and application stating:
1) your motivation
2) key examples of competences and experience
3) your personal profile

Submit your application as soon as possible and no later than July 31. We invite for interviews on an ongoing basis and reserve the right to close the position when we have found the right candidate.

Location: Søborg, Copenhagen or Aarhus

Starting date: As soon as possible

Department:
Tangen 29, Aarhus N

Lokation: Denmark

Application deadline: 31 Jul 2024