Support Service Specialist

Placering
Västerås

Support Service Specialist
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Project Operations Manager

Your role and responsibilities
ABB Electrification Service is a leading supplier of products, systems and services in electric power around the world. We strive to be close to our customers and are therefore represented in several locations around Sweden - from Gällivare in the north to Malmö in the south. Our mission is to provide services that increase reliability, availability and profitability and reduce environmental impact in the customer's technical plant. We cover the entire life cycle of the technical plant and help our customers to work on continuous improvements.
We are now looking for a structured and committed Support Service Specialist who wants to build the foundation for an exciting future within ABB Electrical Service Sweden. Reporting to the Project Operation Manager and using your Support Service skills and knowledge, you will aid the Sales, Contract Managers, Planning and Technicians by responding to customer inquiries. The position is located in Västerås.
• Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.
• Managing orders and monitoring the status.
• Cost monitoring on orders and contracts.
• Archive order and contract documentation.
• Invoicing and management of crediting.
• Ensuring a positive customer experience by giving regular updates and clarification.
• Delivering effective solutions to customers with claim-related queries by coordinating with internal and external resources to resolve the issue.

Qualifications for the role

• Knowledge of principles and practices in customer service.
• An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.
• Experience of invoicing and interest in finance.
• Experience in SAP ECC and technical competence/interest.
• Experience of working with Office 365.
• A collaborative, solution-focused approach and strong written and spoken communication skills in both Swedish and English language.

More about us
ABB Electrification Service has approximately fifty-five employees in ten locations across Sweden. We have a broad product program and help customers secure the availability of their installed base. Our customers are in the paper & pulp, iron works, energy companies, power grid companies, water & sewage, chemical and mining industries. Recruiting manager Andreas Norgren, +46 706 16 45 57, will be happy to answer your questions about the position. Union representatives – Swedish Engineers: Senad Hujic, +46 730 88 30 06; The Union: Hannah Norén, +46 706 34 03 46; Leaders: Lenny Larsson, +46 706 32 85 47. Talent Partner Ludvig Ahlqvist. We kindly refrain from direct contact with staffing and recruitment companies and sellers of additional job advertisements. Note that the employment process at ABB Sweden includes a reference check, a drug test and, in some recruitments, also an extended background check. We look forward to your application, please apply before 2024-08-18, selection takes place on an ongoing basis and the position may be filled before the application deadline (PDF documents submitted in English are appreciated). If you want to discover more about ABB, take a look at our website www.abb.com

Locations
Västerås, Sweden