CRM Solution Designer

At Hempel we have business in mind and people at heart. We always work together to influence our road ahead. We want you to be part of our growth journey and of a great, global family.

We are looking for passionate CRM Solution Designer who would join our Digital Products & Service Delivery Team. It consists of 10 team members split across 5 locations. The team is characterized by a high customer service mindset and a strong team spirit. We take pride in our platforms and do our best to continuously deliver value adding solutions.

Requirements:

Education & professional experience

• 3-5 years of experience in an IT role engaging with business stakeholders
• Strong understanding of CRM solutions, particularly MS D365CE
• Experience working in an international environment with teams and stakeholders in multiple locations and across time zones is a plus
• Bachelor or master degree within Information Technology or related field is preferred but not required
• Professional proficiency in written and spoken English.

Required Qualifications and Skills:

• Project Management experience with attention to details and execution.
• Strong interest in understanding business processes and building valuable digital solutions.
• A technical mindset with basic knowledge around software architecture and design principles and a profound curiosity on latest technology offerings.
• Familiarity with User Acceptance Testing (UAT) as well as Agile methodologies, such as Scrum methodology and usage of DevOps or similar tools.

Behavioural Skills:

• A Continuous Service Improvement (CSI) mindset
• Basic analytical and problem-solving skills
• A can-do attitude enjoying to work both independently and in teams.
• Good communication and interpersonal skills.

Responsibilities:

• Obtain domain specialist knowledge/SME for selected areas of our MS CRM/FSM solution.
• Translate Business requirements into Digital solutions combining business needs with technology offerings.
• Identify problems and opportunities within Hempel and provides Digital solutions in line with overall Hempel strategy and adhering to Enterprise Architecture guidelines
• Ensure robust and maintainable solutions and prevents technological debt. Drives decommissioning of not used tools and applications
• Act as a Scrum Master. Main point of contact for (external) developers.
• Facilitate description of and further break down of Features into User Stories with corresponding Acceptance Criteria.
• Ensure and perform testing - System Integration Testing and first step User Acceptance Testing prior to releasing functionality to the business for final User Acceptance Testing
• Create deployment plans, release notes, and SME Knowledge Articles
• Perform basic configurations, ensuring data integrity
• 3rd Line support for application domain in case of issues/incidents
• Responsible for dialogue with vendors and developers in case of system issues in SLAs.

We offer:

• Truly outstanding team based in Gdansk (Poland),
• Competitive salary with annual bonus based on performance,
• Financing for a Private health care package,
• Group insurance,
• Co-financing for Multisport card funding,
• Technical or managerial career path,
• Long holidays extra pay,
• International and non-corporate work environment,
• Soft skills development,
• Team building activities,
• Christmas gifts.

More about Hempel
At Hempel, you are invited to join a team of dedicated individuals and become part of a global community with 7,500 colleagues around the world.

We are committed to promoting a workplace that values unique backgrounds, perspectives, and talents. Creating an inclusive environment where each employee can bring their authentic selves to work is crucial for our success in shaping a brighter future with sustainable coating solutions.

We recognize that our journey must be persistent. We are dedicated to continually developing and improving our efforts and have a variety of programs and initiatives such as a global 16 weeks paid parental leave policy from day one, Inclusive Leadership Training, a Diversity, Equity, and Inclusion Council, an internal Women’s Network, and mandatory Anti-Harassment Training. This is not a complete list, but essential in ensuring that every employee feels the responsibility of protecting our inclusive culture by treating each other with respect.

#LI-Hybrid, #LI-Remote

Application due
2024-08-18

Seniority Level
Associate

Job Functions
Information Technology

Industry