Senior Customer Success Project Lead

Ballerup, DK, 2750

At KMD, we build digital solutions used by millions of people around the world. These solutions are the digital foundations of our most important institutions, from governments and public services to financial industries and private companies. Our mission is to ensure that they are reliable, accessible, and efficient.
We believe that the future is what you make it. So a career at KMD is a career with purpose and freedom. One where you’ll have a direct hand in improving the lives of people, while being empowered with the resources and autonomy to shape the course of your own professional journey.

Are you a customer-oriented Senior Project Manager ready to enhance you’re your role, and project management skills and contribute to the digital needs of public sector Denmark and our clients? If so, read on...

KMD continuously adapts to meet the needs of our customers and society. Our ambition is to seize the opportunities this provides. We are looking for new colleagues to join our consultancy team to influence the way we develop and deliver what our customers need.

As a Senior Customer Success Project Lead, you will become an integral part of our consultancy team at KMD Services, within the Application Development & Modernization department. Your role will be to advise and assist clients with their challenges. Our tasks range from small advisory and pilot projects to large, long-term modernization and development projects. Our senior consultants typically work across the entire value chain, from pre-sales and proposals to project delivery and handover to maintenance – a process we call "Sell & Deliver."

Responsibilities:

• Active participation in sales and proposal work, including writing and proactive upselling
• Developing plans and selecting the right methods for project and delivery management
• Leading delivery projects, with responsibility for quality and financials
• Risk management and project reporting
• Stakeholder management and effective navigation and communication at C-level and steering committee levels
• Client advisory in methods and tools selection
• Review, feedback, and documentation

About You:
As a new colleague, you are ambitious, structured, methodical, persistent, and dedicated to your tasks and responsibilities. You collaborate well, communicate effectively, have strong empathy, and are decisive with a solid impact. You understand the importance of building relationships and achieving results internally and externally through collaboration.

Professional Requirements:

• Extensive experience in external programs and project management
• Experience leading delivery teams, including external subcontractors
• Deep knowledge of relevant methods and tools
• Strong commercial mindset
• Ability to communicate difficult messages
• Risk and conflict management skills
• Analytical and data-driven approach
• Professional background in computer science/business administration or similar
• Minimum of 7 years of experience in project management, including public sector experience
• Experience with Agile and SCRUM methodologies
• IPMA, Prince2, SAFe certified
• Fluent in Danish and English

We Offer:

• Access to large and challenging clients
• Collaboration with skilled and ambitious colleagues
• A strong and active community
• Opportunities for focused personal and professional development, including ongoing certifications
• Flexible work options balanced with the value of physical presence with clients and colleagues

About KMD: KMD is Denmark's largest IT company, providing software and service solutions to the public sector, as well as selected segments in Scandinavia. With over 1,500 customers and a workforce of 2,800 employees, KMD is a subsidiary of NEC Corporation.

Interested? For more information, contact Senior Director Michael Juhl at [email protected] or 20693820. .

Benefits:
Want to know more about the role? Feel free to contact hiring manager: Michael Windall Juhl - [email protected]

KMD (an NEC company) is committed to providing equal opportunities. Hence, we invite all qualified interested applicants to apply for career opportunities. At KMD all aspects of employment and cooperation including the decision to hire/cooperate with will be based on merit, competence, performance, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected under local anti-discrimination legislation.