Customer Care Coordinator for DEIF MED

Do you thrive on being the vital link between the customer and the company? Are you looking for a varied working day with extensive contact to both customers and colleagues from all over the world? Can you handle tasks independently, navigate complexity, and still be a team player? If so, you will excel in our Customer Care department at DEIF MEDiterranea in Sophia-Antipolis! We are seeking a new Customer Care Coordinator to join our professional team where competence, change, and development are central for our work.

DEIF A/S is a worldwide leader in power efficiency, and we are on a journey to make a real difference in the world. We pursue an ambitious growth strategy and want to be a global trendsetter in energy efficient products and solutions. We want to be the go-to partner for efficient power management, renowned for our intelligent platforms and smart solutions.

The job
As our new Customer Care Coordinator, you will engage daily with DEIF’s customers regarding quotation handling in CRM, order processing in our ERP system, as well as handling technical clarification regarding orders and quotations. With a commercial outlook, you will ensure value for both DEIF and customers. The job will allow you to have an extensive area of contact within the organisation and you will be joining our global Customer Care network, which includes cooperation with our Customer Care colleagues at our subsidiaries.

As a Customer Care Coordinator at DEIF, you will be given a challenging job with many different tasks and be part of a team where professional back-and-forth and knowledge sharing with both French and foreign colleagues will occur on a day-to-day basis. You will be part of a team of dedicated employees who everyday do their utmost to contribute to the continuous growth of DEIF.

The person
You are committed and a team player who contributes actively to excellent customer service and achieving company goals. You possess a commercial mindset, cultural understanding, and thrive in a varied working day requiring multitasking and handling complex tasks. You are detail-oriented, structured, and solution-oriented, with the ability to quickly grasp different tasks.

Requirements:

• Hands-on experience in a similar B2B customer service/back-office role.
• Proficiency in French and English (written and spoken).
• Experience with MS Office programs and ERP systems at the user level, and technical product order handling.

Workplace will be Sophia Antipolis in France.

At DEIF, we are Winning Together!
We promise you'll experience a culture based on values such as Ambitions, Perspective, and Respect, where we are Winning Together. We are a global company and work in many different locations – however, we are all united by a wish to make our customers and colleagues succeed. You'll experience a highly professional work environment where continuous learning, empowerment, and collaboration is essential.

We are in a continuous process of developing new intelligent products and solutions that can contribute to accelerating the green transition. Sustainability is central to our business, and we have recently been recognised in the EY Entrepreneur of The Year 2023, where we won the award in the ESG category. Curious to learn more about the benefits of working at DEIF? Delve into the details by visiting our career page at https://career.deif.com.

Interested?
Send your application and CV as soon as possible on our website https://career.deif.com/recruitment/job-openings/. We expect interviews to be conducted on an ongoing basis.

If you want to learn more about the position, feel free to contact Managing Director - Anke Heidenreich, on e-mail [email protected] or phone +49 176 1290 5620

Department: Frisenborgvej 33, Skive

Lokation: France