Service Now Catalog Manager
Aeven A/S
Job Summary:
We are seeking an experienced and strategic ServiceNow Catalog Manager to join our team. In this critical role, you will manage and optimize the Service Catalog on the ServiceNow platform, focusing on integrating and aligning catalog items with the new business needs. Your contributions will play a vital role in enhancing the user experience and ensuring the catalog supports our evolving business structure.
Key Responsibilities:
- Catalog Management: Oversee the management and maintenance of the ServiceNow Catalog, ensuring it remains current, relevant, and aligned with the evolving business landscape.
- Collaboration: Work closely with stakeholders, including those from the acquired entity, to gather requirements and design new catalog items and workflows that meet both legacy and new business needs.
- Best Practices & Governance: Develop, implement, and maintain best practices for catalog management, focusing on governance, standardization, and alignment with the newly integrated business processes.
- Performance Monitoring: Monitor and analyze the performance of the Service Catalog, making data-driven recommendations to enhance functionality and user experience.
- Training & Support: Provide training and support to end-users and team members, ensuring a smooth transition and effective use of the catalog in the new business environment.
- Compliance: Ensure all catalog management activities adhere to ITIL processes and other relevant standards, with a focus on maintaining compliance.
- Documentation: Create and maintain comprehensive documentation for all catalog items and related processes.
Qualifications:
- 3+ years of experience with ServiceNow, specifically in Service Catalog management, ideally with experience in managing transitions or integrations.
- Strong understanding of ITIL processes and best practices, especially in the context of organizational change.
- Proficiency in JavaScript, HTML, and other relevant technologies.
- Excellent problem-solving and analytical skills, with the ability to manage complex projects during transitional periods.
- Strong communication and interpersonal skills, with experience in cross-functional and cross-organizational collaboration.
- ServiceNow Certified System Administrator (CSA) or other relevant certifications are a plus.
- Bachelor’s degree in Computer Science, Information Technology, or a related field is a plus.
Preferred Skills:
- Experience with ITIL processes and IT Service Management (ITSM) best practices, particularly in environments undergoing significant change.
- Familiarity with Agile development methodologies.
- Knowledge of on-prem, cloud computing, and SaaS environments, with experience in managing service catalogs in these settings.
Employee benefits
- 6 weeks of paid time off per year
- 5 sick days per year
- Flexible working hours
- Possibility to work from home
- Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings
- Meal vouchers in the amount of 200 CZK per workday (Aeven covers 55%)
- Referral bonus (20,000 – 60,000 CZK)
- Free snacks on Mondays and monthly get-togethers
- Free fruits and vegetables every day
- Height-adjustable tables
- Co-working offices in Ostrava and Brno
- Czech language lessons
- Annual flu vaccination for free
Department:
Lokation: Prague
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