Omnichannel Services Specialist, E-Commerce Experience

Omnichannel Services Specialist, E-Commerce Experience City: Copenhagen V Country/Region: DK Application Deadline: 22nd of September 2024 Do you want to become one of the main drivers of delivery initiatives within Global Ecommerce Experience and establish the future of Omnichannel in Pandora? Are you seeking a dynamic work environment where success hinges on robust communication and analytical skills? If so, then join us in our Ecommerce Experience, Omni Operations team!

We are looking for an analytical and highly structured OMNI Specialist, who will play a key role in driving and executing omni initiatives. You will be collaborating closely with Digital & Technology to propose, develop and roll out new delivery options with high commercial impact globally.

Drive, Support, and Define End-to-End Processes for Existing and New Initiatives
In E-Commerce Experience, you will be part of a team that drives and executes new e-commerce and omnichannel initiatives with a strong commercial focus by delivering a world-class, value-driven customer experience. Through collaborative problem-solving, we craft sustainable solutions, lead global features, and ensure alignment across diverse clusters and channels.

As the OMNI Services Specialist, you will work closely with the web development team and Delivery Product Manager to define the customer experience on Pandora’s website and ensure a focus on commercially driven initiatives.

You must be highly structured and organized and have demonstrated analytical skills. With data-driven mindset and excellent communication abilities, you possess the capacity to multitask, prioritize, and meet deadlines effectively, making you a valuable asset in our dynamic work environment.

Key Responsibilities:

• Drive, define and execute omni and delivery initiatives in collaboration with key stakeholders
• Support clusters on the development of new features globally
• Manage, plan and supervise the rollout of complex initiatives by understanding systems, processes and integrations
• Main point of contact of our clusters for operational support and global business decisions
• Build and maintain omni and delivery documentation and training guides
• Manage business relationship with key data and fulfillment vendors
• Analyze consumer & competitor data for key insights
• Deliver and present weekly and monthly business reports to provide relevant insights to key stakeholders for business decisions.

Furthermore, you will:

Own the End-to-End Implementation plan for assigned projects, connecting relevant teams and ensuring clear objectives and KPI’s are communicated and understood and measured

Partner with commercial, Digital & Tech and other business functions to identify business opportunities and elevate the customer experience

Nurture strong relationships with Clusters to encourage feedback, share best practices and lessons learnt to drive future improvements

Relentlessly commercial, organized, and proactive
To succeed in this role, you need to have a solid background in e-commerce or digital environments, combined with strong project management skills and a deep understanding of business dynamics. Your technical and commercial expertise enables you to drive and own complex projects independently. You thrive in fast-paced, ever-changing environments, and your workstyle is structured, organized, and detail-oriented. You're not afraid to take initiative and are comfortable working cross-functionally while maintaining a positive, flexible attitude.

Adding to the above, we hope to see that you have:

• 3-5 years of experience in ecommerce, omnichannel, or digital roles, with additional physical retail experience being an advantage

• Strong project management skills and the ability to independently drive projects and initiatives to completion

• Proficiency with Microsoft Office tools and project management software

• A solid technical and commercial understanding that supports your decision-making and project execution

• Exceptional written, visual, and verbal communication skills, with the ability to convey clear, structured messages to stakeholders

As a person, you are:

• Comfortable working in a dynamic, fast-paced, and cross-functional environment

• Highly organized and detail-oriented, with a data-driven mindset

• A proactive team player with a positive and flexible approach to problem-solving

• Fluent in English, with other languages considered an advantage

Additional information:

• Global Career Band 5
• This is fixed term 12 months position. However, we always aim to retain strong talent in the business after contract end.
• Start date: Preferably 1st of October 2024, but for the right candidate we can wait until November 1st, 2024
• Potential travel: Around 15 days per year
• Application deadline: 22nd of September, 2024. Applications will be reviewed on an ongoing basis.

Did we get your attention?
We hope you got all your questions answered and feel confident applying for this position. If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora
Established in 1982, Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.

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