Product Design Lead, User Management

Aarhus N, Region Central Jutland, DK

Work experience: Specialist

Type of position: Full-Time

Job Family: Information Technology

Are you ready to step into a Company with a vision to be the Global Leader of Sustainable Energy Solutions and take on an important role as Product Design Lead?

Digital Solutions & Development > Digital Solutions > CX & Design
With our corporate strategy "Global leader in Sustainable Energy Solutions" we have set ambitious growth targets for the coming years. Achieving such targets require a fundamental shift in how we operate - commercially as well as operationally - and digitalization is a key element. Our CX & Design team is part of the Digital Customer Channels & Experience department within the Digital Solutions organisation. We are responsible for Vestas' customer-facing digital self-services and digital business channels to thrive.

Responsibilities
We are seeking a Product Design Lead who is specialised where CX and software development meet. In collaboration with your product team, you will strategize and design Vestas' future API offerings and user management platform. Your work will empower our product teams to provide seamless data integration solutions to Vestas' customers and enable the creation of intuitive user administration experiences that meets the needs of our customers and internal product teams.

Qualifications

• 3+ years of hands-on experience as Product Designer or Product Design Lead in a product development environment driving business growth and customer engagement
• Design experience of SaaS is good to have
• Accustomed to collaborating closely in a trio with the Product Manager and Lead Engineer making product decisions together
• Experience in working objective-based with OKRs
• Fluent in English, both spoken and written, is a prerequisite

Competencies
Your role involves aligning business objectives and opportunities with customer needs, behaviours, and desires. You will be responsible for the experience design and for embedding your design-led methodologies into the product team's workflow. Therefore, we are looking for a Product Design Lead who has practical experience with:

• UI design of user management or similar platforms with high complexity whilst leveraging best practise
• Figma is your go-to prototyping tool and you understand the value of front-end colleagues' UI component library tools
• Crafting designs that prioritize accessibility and usability is among your essentials
• Analysing and leveraging quantitative data from product analytics and qualitative customer feedback
• Prototyping and testing of design experiments and solutions
• Managing stakeholders by articulating design concepts, rationale, and trade-offs, and investigation in relation to challenging existing business rules
• Uplifting key CX metrics such as adoption, CSAT, ease-of-use, and customer effort

What we offer
Purpose. An opportunity to impact climate change and sustainability through the design of everyday tools used by Vestas' product teams and customers. Commitment to the product-led operating model where you bring the customer perspective to the trio and product team. Good relationships. We will aim to build an informal environment of mutual trust and a tightly knit product team, where we can support and inspire each other to deliver great impact for Vestas and our customers. Healthy work life balance, with flexible working options. Commitment to fostering a diverse and inclusive workplace where everyone can thrive and bring their unique perspectives and skills to the team. It is our vision that our customers realise their ambitions through design of rewarding everyday experiences with Vestas. And we aim at our designs to empower the renewable energy industry to scale, by providing daily delight and ease to those on the frontlines of the fight against climate change. Therefore, this is also an opportunity to work with customer experience design at Vestas with a purpose beyond great CX.

Additional information
This role is based in Aarhus, Denmark. We want the best fit for the role, and though the position is located at our headquarters in Aarhus, monthly travelling should be expected, primarily to gather with colleagues in the CX & Design team and with the broader department, leadership and stakeholders in Copenhagen. We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 9th September 2024. For further information please contact Ravi Bedadi, Senior Recruiter or Rise Vestergaard, Head of CX & Design.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.