Process & Procedure Specialist, Telia Enterprise

Will you support our frontline channels in delivering and maintaining processes and procedures for products, tasks, and tools? We are looking for our new Process and Procedure Specialist for a maternity leave cover.

Your new team | business support | optimization
In our Operational Excellence Team, we support the whole Enterprise organization and external channels in retail and telesales, to perform at their best, in delivering amazing customer experience.

We are a team of seven colleagues, each with different roles and responsibilities, to collectively execute in operational excellence in a close collaboration.

We apply standard process optimization in the frontline and backoffice operations, where we, together with our colleagues in the organization, develop and design processes and procedures, to ensure operational efficiency, quality, compliance and not least the customer experience.

Since our acquisition by Norlys, we are in an exciting phase of transformation where our organization is evolving. This period presents a unique opportunity to join us and potentially secure a promising position within the organization after the maternity cover.

What will you do | what we offer you | improving better
You will have a great influence in our digital transformation activities, and results within performance and quality. You will be the one to help removing pain points and making every day simpler for our colleagues. You will be working towards simplifying tasks, create a full landscape of processes, with anchored ownership and an ambassador in ensuring continued improvements.

• Develop processes for business units
• Collaborate with IT and digital units, providing documentation of business processes
• Responsible for the structure and utilization of processes
• Create and maintain simple and structured SOP descriptions
• Ensure quality of work within well described and simple processes and procedures, to reduce the number of errors, and assist colleagues to perform complex tasks quickly and effectively
• Define KPIs to measure performance in processes (not setting targets)
• Documenting RPA solutions in business processes
• Facilitate workshops to improve processes and remove barriers

Who are you | what have you tried | curious
People who know you, would say you are curious, structured, and communicative. You put yourself in the shoes of the customer to understand needs, and how your activities impact them and the business. You conceptualize ideas and convey them in an understandable way. Furthermore, you enjoy involving and aligning with stakeholders. What else:

• Good understanding how systems, AI and digital tools can assist optimize processes
• Analyzes situations to identify illogical solutions and inconsistencies
• Have experience within process management and process excellence
• Worked with digitalization potential and prepared processes for digitalization
• Diagram and flowchart tools - preferable Visio
• Can communicate in Danish or English in writing and speaking

We look forward to receiving your application
If you fancy joining our team, don’t hesitate to apply! If you have questions you are welcome to contact me at [email protected] or +45 28 27 03 10. Please apply through our recruitment system. The maternity leave cover is from November 2024 to January 2026.

Selection will take place on an ongoing basis and the position might be filled before the application deadline.

Deadline: 13.11.2024

Telia Mobil Danmark A/S is part of Norlys - Denmark’s largest integrated energy and telecommunications group. We are owned by more than 800,000 cooperative members and provide energy, charging stations, TV, internet, and mobile telephony to the Danes. 4,600 employees in Silkeborg, Aarhus, Aalborg, Esbjerg, and Copenhagen are working for a green and digital Denmark.