Manager of Service Management Office

Join Aeven – Where Expertise Meets Innovation

At Aeven, we’re proud to be a fresh start forged from 30 years of experience and excellence, having emerged from part of NNIT. While we may be a new name in the industry, our rich history equips us with the knowledge and skill to serve critical sectors with precision and care.

As we partner with a diverse array of Danish companies operating on a global scale, we navigate industries that must adhere to stringent laws and financial controls, all while delivering exceptional service levels. With over 1,400 dedicated colleagues across Denmark, The Czech Republic, and The Philippines, Aeven is not just a workplace — it's a community united by a common goal: to drive innovation and operational excellence.

Located in Denmark, we boast four state-of-the-art data center facilities, allowing us to leverage advanced technologies and provide robust solutions tailored to our clients' needs. If you’re looking to make an impact in a dynamic environment that values expertise and collaboration, we invite you to explore joining our team at Aeven.

We are seeking a dynamic Manager to build and lead our Service Management Office (SMO), with a focus on process development, project leadership, and budget management. If you are passionate about IT service excellence, experienced in managing large-scale transformation projects, and thrive in a fast-paced environment, this role could be for you!

Your responsibilities:
You will lead our network services area and build a strong relationship with internal and external stakeholders

• Process development: Lead the design and improvement of IT Service Management (ITSM) processes, ensuring best practices are implemented and continuously optimized.
• Project leadership: Drive and participate in key strategic projects, particularly in transition and transformation initiatives, ensuring successful execution and service integration.
• Budget management: Oversee the SMO’s financials, managing budgets effectively.
• Transition & transformation support: Actively contribute to transition and transformation projects, ensuring smooth change management and alignment of new services with business objectives.
• Service delivery oversight: Govern the implementation of ITSM frameworks and ensure alignment with organizational goals and global standards.
• Collaborate globally: Work closely with stakeholders and global delivery centers (Czech, Denmark, Philippines) to ensure efficient process execution and service delivery.
• Manage workload and resources: Set clear objectives, manage resources efficiently, and ensure project milestones and deadlines are met.
• Oversee direct reports: Manage direct reports, focusing on development, performance, and operational needs.
• Continuous improvement: Promote a culture of innovation, focusing on automation, optimization, and driving process improvements to enhance overall service quality.
• Reporting and performance tracking: Provide regular updates on service performance, project progress, budget utilization, and key metrics to senior management.

Your team:
Our team The Service Management Office (SMO) consists of expert Service and Process Managers dedicated to optimizing service delivery and driving continuous improvement. As Manager, you will oversee a team of 20+ colleagues, with further growth expected.

Your Qualifications And Experience:

• Proven ability to lead and manage large teams, with a focus on process development and optimization.
• Strong leadership skills in driving transition and transformation projects, ensuring successful implementation and seamless service integration.
• Experience in budget management, financial oversight, and resource planning for large teams and projects.

Benefits:

• Flexible working hours
• Possibility to work from home
• Flexible cafeteria account
• Competitive salary

Department: Østmarken 3a, Søborg

Lokation: Hungary