Trackman Range Operations Coordinator - TrackMan

Trackman Range Operations Coordinator
Do you have a passion for fast-paced coordination? Do you thrive in working closely with our Support team and Customers? If so, we have an exciting opportunity for you!

At Trackman, we are constantly growing and pushing the boundaries of our market-leading sports tracking solutions. As a result, we are looking for an experienced and highly motivated Operations Coordinator for our Golf Driving Range Product.

In this role, you will work with the European Range Operations team, Global Support Team, and our customers. Your primary responsibilities will include 1) Overseeing and participating in equipment configuration for upcoming installations are shipped on time, while planning in advance to ensure we allocate staffing wisely. 2) Act as first point of contact to facilitate hardware replacements and technical troubleshooting with our Global Support team, ensuring a seamless customer experience.

Ideal candidates will have experience in customer support and shipping & logistics with a technical edge and is keen on streamlining processes, ensuring timely preparation and delivery of equipment while maintaining clear communication with all stakeholders.

What will you be doing?

Equipment Preparation for Installation (30%)

• Coordinate and ensure all necessary equipment is prepared, optimized, and shipped on time for installations.
• Plan in advance with project managers to allocate staffing efficiently for equipment preparations.
• Over time, learn the technical aspects of equipment configuration and shipping to become self-sufficient in handling these tasks independently.

Hardware Replacements (30%)

• Respond promptly to urgent replacement requests and coordinate with our support team.
• Facilitate replacement arrangements with customers.
• Maintain up-to-date information on hardware replacements for RMA tracking.
• Work with project manager and customers on allocating technicians for repairs that require Trackman on-site engagement, while maintaining communication with key stakeholders

Support Troubleshooting (10%)

• Assist the support team with troubleshooting technical issues.
• Provide remote technical guidance to both support staff and customers.

Task Coordination (30%)

• Update and maintain the task board, ensuring efficient tracking and completion of tasks.
• Prioritize tasks to stay ahead of deadlines, ensuring no urgent tasks are pending.
• Act as the main point of contact for all coordination activities related to equipment preparation, hardware replacements, and troubleshooting.

Requirements
What are we looking for?

• Proven experience in technical support, coordination, or a related field.
• Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
• Excellent communication, coordination, and organizational skills.
• Ability to work independently and manage time efficiently.
• Proficiency in using task management and communication tools.
  
• Experience in coordinating activities and resources across different teams.

What do we offer?
An exciting opportunity to join an innovative and fast-growing high-tech company, where you will be part of a new business area with great potential. You will be responsible for the planning and installation of driving ranges across borders, where your experience and energy will be highly valued. As part of your work, you will have the opportunity to improve and further develop our product and installation processes, as we have an informal and very dynamic company culture.

Join the home of a powerful sports brand and a one-of-a-kind technology
Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work. Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud of working in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.
We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarter located in Denmark (Vedbaek) and offices in New York, Phoenix, Poland, Tokyo and Seoul. We employ about 650 people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested and manufactured.

Where innovation happens
At Trackman, we know that great people make great products. We believe that teams thrive and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody’s voices are heard, and where the best ideas prevail in the pursuit of the exceptional solution. This mix is what makes Trackman an inspiring company – for our customers and our colleagues.

Share our Passion!

If you got what it takes, apply today and join a company with great technologies, passionate colleagues, and great opportunities to grow

Applications are continuously assessed, so please send your application as soon as possible.