Professional Services Consultant - Helsinki Professional Services & Customer Care · Helsinki · Hybrid Remote

Large company with great ambitions and close relations
efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer service, and customer nurturing. Currently, more than 300,000 users from 63 countries use efficy’s tool.

Founded in 2005 and headquartered in Brussels, efficy’s around 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Spain, Hong Kong, or remotely.

Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.

In efficy, two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey.

A unique work experience & company culture
We want our employees to thrive in their daily lives, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots more. Communication is informal, and your colleagues are only a short call away.

YOUR impact
Are you passionate about customer interaction and thrive in dynamic environments? As a Professional Services Consultant, you will be at the forefront of delivering technical implementation and consulting services for our CRM and Digital Marketing solutions. Your role will involve leading projects that include onboarding, configuration workshops, migrations, and end-user training. You will collaborate closely with our Sales and Customer Success teams, engaging in both pre- and post-sales activities to ensure our clients’ success.

Join our high-achieving Professional Services team and work with a diverse range of industries across the Nordic region. This is an inspiring and challenging opportunity to make a significant impact and grow your career in a supportive and innovative environment.

YOUR main responsibilities include:

• Deliver pre-sales support through collaboration with internal stakeholders to understand customer expectations and needs, ensuring tailored solutions.
• Showcase the strengths in our CRM & Digital Marketing offering and highlight standard features to meet customer requirements.
• Transform business needs into solutions by translating business requirements into functional design and technical specifications.
• Lead and deliver multiple CRM & Digital Marketing projects, ensuring timely delivery within scope and budget. Coordinate activities and stakeholders efficiently.
• Conduct training sessions and interactive workshops, offering strategic guidance on our CRM and Digital Marketing solutions.
• Serve as a trusted advisor and reliable expert, aligning customer needs with technical possibilities and limitations. Provide guidance and best practices on our CRM & Digital Marketing solutions.
• Successfully manage remote client meetings and occasionally travel onsite if needed.
• Collaborate daily with cross-functional teams to ensure project success and client satisfaction.
• Work with team members to share knowledge and best practices.

YOUR profile and requirements:

• Relevant Experience: At least +3 years of experience in roles such as Professional Services Consultant, Technical Consultant, Implementation Consultant or Project Manager.
• CRM and CMS/CDP expertise: Experience with CRM implementation or working with CMSs, CDPs. Knowledge of integrations and API is a plus.
• Proactive and detail-oriented: Demonstrated ability to take initiative, pay attention to detail, and take ownership of tasks.
• Data Management skills: Ability to analyze, structure, and migrate data across different platforms.
• Excellent communication: Strong communication/presentation skills with experience in customer-facing roles.
• Project management: Proven ability to lead multiple projects simultaneously towards a common goal.
• Pre-Sales and Consulting success: A history of delivering successful pre-sales and consulting services to customers.
• Leadership and Collaboration skills with internal and external stakeholders.

• Language proficiency: Must be fluent in Finnish & English at a professional level.
  Proficiency in additional Nordic languages, such as Norwegian or Swedish, is an advantage.

We offer YOU

• A competitive salary package with a bonus system and a referral program.
• A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen.
• International growing opportunities and internal mobility
• Events: team lunches, after works, sport, trips
• Learning opportunities: languages, tech, product, sales techniques, leadership

efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you—well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you’re interested in joining us, please feel free to apply. We can’t wait to meet you!

Disclaimer
efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at efficy via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy. No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.

Department
Professional Services & Customer Care

Role
Onboarding Consultant

Locations
Helsinki

Remote status
Hybrid Remote