Application Engineer
Aeven A/S
About the job
Would you like to be a part of diverse international team, involved in designing, building, maintaining and improving solutions for the largest companies in Denmark?
Would you like to extend your expertise by supporting variety of business-critical applications, running on state-of-the-art platforms and technologies?
Are you passionate about Applications – or Middleware platforms? Do you know well some OS? Into scripting?
How about joining our expanding team and play a vital role in shaping and providing IT services within truly international environment? We're looking for various profiles ranging from juniors to seniors, and this is your opportunity to grow with us.
Now you have your chance to become a Consultant with special focus on many different types of applications - and middleware products too, such as IBM MQ, WebLogic, Tomcat, WebSphere or Workload Schedulers. The role is based in Applications Support team in Aeven, which also provides services within a wide range of other types of applications, from basic monitoring-based operations to full-stack platform management and consultancy.
You’ll be part of a team handling daily operational tasks, but consultancy and advisory as well, standardization and optimization of middleware-related solutions for a wide variety of customers. The team consists of approximately 50 employees across Denmark, Czech Republic and Philippines, from operations-oriented generalists to deep specialists within various middleware and application related areas.
Tasks and responsibilities:
- Providing Application level support to Danish clients, processing incidents and change requests, ensuring the highest level of service.
- Performing ticket resolution, health checks, log analysis, system maintenance and patching, root cause analysis and similar tasks.
- Participation in projects, such as onboarding of new customers, platform migrations, upgrades of existing systems etc.
- Taking part in certificate renewal, vulnerability patching, application start/stop, jobs scheduling and advanced reporting.
- Contribute to the teams’ knowledge-base by writing and updating KB articles.
- Consulting customers on the possible roadmaps for their solutions and acting as a trusted advisor
- Automating and scripting tasks and processes through Continuous Operations Improvement
- Occasionally participate in night on-call duty support [rotation approx once a month or less].
Qualifications and experience:
- Five years of relevant experience in supporting IT systems, preferably application support.
- Experience with transition projects (i.e. taking over the workload from another party)
- Technical expertise with at least one platform of the following: IBM MQ, WebLogic, Apache Tomcat, WebSphere, TWS (workload scheduler) or JBoss; knowledge of various Application services over both Linux and Windows OS; IIS and web servers.
- Strong competencies in relation to incident handling and troubleshooting
- Scripting knowledge [Powershell, Bash, Python or equivalent]
- Business mindset with direct customer interaction experience
- Structured, good at documentation practices and focused on high quality deliveries
- Fluency in English, familiarity with ITIL, and experience with international teams
- Knowledge of neighboring areas [networking, cloud, vmware, DB] or programming languages like Java, .Net or HTML is welcome.
Employee benefits
- Up to 6 weeks of paid time off (5 weeks and the additional week of paid time-off is available after your first year of employment with Aeven
- 5 sick days per year
- Flexible working hours
- Possibility to work from home
- Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings
- Meal vouchers in the amount of 200 CZK per workday (Aeven covers 55%)
- Referral bonus (20,000 – 60,000 CZK)
- Free snacks on Mondays and monthly get-togethers
- Free fruits and vegetables every day
- Height-adjustable tables
- Co-working offices in Ostrava and Brno
- Czech language lessons
- Annual flu vaccination for free
Department: Østmarken 3a, Søborg
Lokation: Prague
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