Field Application and Technical Support Engineer

Field Application and Technical Support Engineer
Actief-Hartmanns are looking for a customer focused Field Application Engineer to provide technical support to the sales team and customers
Norgren, part of IMI Precision Engineering, is a world leader in motion and fluid control technologies. Wherever precision, speed and engineering reliability are essential; Norgren deliver exceptional solutions which improve the productivity and efficiency of the customers’ equipment.

Role Overview
The purpose of this position is to work as a team member to provide the highest level of customer service for our internal and external customers by evaluating customer requirements and providing technical recommendations on existing and new products. The position also maintains existing standard products and implements product range enhancements. The technical sales support also supports the Sales Teams with commercially viable solutions, which will result in the growth of the business and Norgren achieving its strategic objectives.

Key Responsibilities

• To actively assist the sales teams, achieve sales targets by identifying and delivering commercially viable, value-added customized solutions
• Expertly manage technical aspects of customer enquiries
• Develop and work with a wide-ranging network to enhance professional and technical knowledge to allow support of full product range
• Learn in-depth new product features and benefits and support customers/sales
• Manage the technical enquiries email inbox, to give technical support to our key customers

You will report directly to Field Application Engineering and Technical Support manager in UK.

To evaluate if you fit as a perfect candidate to Norgren you should be able to recognize some of the following skills,

Professional skills

• College degree or equivalent experience in mechanical engineering / electrical engineering / Electronics / Power Electronics
• 2-3 years of experience within the product area (Valve Islands and Pneumatic circuit – design and component selection) are preferable but not a must
• Understanding of electrical circuit design and experience in Control systems, motors and drive functions, sizing, and calculation
• Ability and willingness to travel (semi-frequently)
• Good command of current standard software (MS Office)
• Experience with CAD software and the ability to read and interpret technical drawings
• Danish and English in speaking and writing is essential

As a person, you will recognize the following personal skills.

Personal skills

• You work structured with focus on details
• You like to have many projects and activities in the pipeline
• Strong communication skills – ability to train customers and sales
• Outgoing and like to communicate with many different customers
• Ability to prioritize your daily work and projects
• Flexible and changeable
• Analytical, meticulous, and organized
• Being assertive, proactive and results driven

We offer
We offer you an interesting job where you can develop within the position and in the Norgren.

Furthermore, we also offer you a good salary based upon your experience, pension, and healthcare insurance.

Working location: Norgren in World trade Center in Ballerup

If you see yourself being a successful candidate for this position, please send us your application and CV in English via the link.