Sr. Commercial Operations Specialist (Hybrid, Cambridge Office)

at KAYAK Cambridge KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car, cruise, or vacation package. We’re also transforming the in-travel experience with our app and new accommodation software. For more information, visit www.KAYAK.com.

As an employee of KAYAK, you will be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Many employees are dedicated to one brand, but we all have the benefit of using each others strengths and insights. Together, we're able to help people experience the world through dining and travel.

KAYAK is seeking a highly-motivated Senior Specialist in Commercial Operations, who will support our commercial activities globally, advancing projects and initiatives as part of the Core Operations team unit, and supporting our account management with maintaining business relationships across airline, hotel, car and vacation clients.

To be successful you have a deep interest in consumer behavior, superior analytical skills and the ability to work closely with KAYAK’s stakeholders in engineering, product, and business operations teams. You are a self-starter and able to thrive in an agile, dynamic and data-driven environment.

In this role, you will:

• Support operations team managers with foundational projects with scope to manage your own initiatives
• Optimize, document and improve processes / tools and develop standard practices
• Maintain ongoing updates of documentation used at KAYAK
• Assess, plan and drive-through projects to benefit KAYAK’s product and users and enhance partner relationships
• Develop strong relationships with the KAYAK commercial, analytics, engineering, finance, and business operations teams
• Coordinate project efforts across the global commercial team and clearly communicate progress of projects and roadmap to internal stakeholders
• Use data analysis and presentation tools to advance commercial priorities with other KAYAK teams
• Become fluent in KAYAK systems and tools to support the wider Commercial team
• Support accounts owners. Reporting, tracking, billing, day-to-day operations, optimization, etc.

Please apply if:

• Embody the KAYAK ethos - Be Bold, Love Numbers, Win As One
• 3+ years of relevant meaningful experience (account management and travel industry experience is a plus).
• Strong analytical and problem-solving skills are a must (advanced excel and powerpoint is a plus)
• Excellent communication and presentation skills combined with strong attention to detail
• Excellent verbal and written communication skills in English (additional European languages a plus)
• Experience with business problem solving, contracting and negotiating is crucial
• Technical background and/or relevant online experience is a plus
• A self-starter who is able to work independently and navigate across a global organization
• Demonstrated ability to manage complex, multi-faceted relationships, with both internal and external stakeholders
• Good business nous - understand what is going on in the competitive landscape and how that applies to our business
• Comfortable multitasking and balancing a range of projects
• Good sense of humor and excels in working with an unstructured, fast-paced environment
• Be a team player, with experience in global stakeholder management - ability to effectively liaise with a cross-functional team of technical experts, marketers, and senior KAYAK teammates across multiple locations, levels and timezones

Benefits

• Generous paid vacation
• Day off on your birthday!
• Company matched retirement plans
• Health, dental and vision insurance plans
• Flexible Spending Accounts
• Headspace Subscription
• Drinks, coffee, snacks, games etc.
• Weekly Catered Lunches
• Universal Paid Parental Leave

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $70,000-$80,000.

In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.

Diversity and Inclusion
We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer, and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#LI-BR1