Sr. Commercial Operations Specialist (Hybrid, London Office)

at KAYAK London KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

KAYAK is seeking a highly-motivated Senior Specialist in Commercial Operations, who will support our commercial activities globally, advancing projects and initiatives as part of the Core Operations team unit, and supporting our account management with maintaining business relationships across airline, hotel, car and vacation clients.

To be successful you have a deep curiosity about consumer behavior, outstanding analytical skills and the ability to work closely with KAYAK’s partners in engineering, product, and business operations teams. You are a self-starter and able to thrive in an agile, dynamic and data-driven environment.

In this role, you will:

• Support operations team managers with foundational projects with scope to manage your own initiatives
• Optimize, document and improve processes / tools and develop standard practices
• Maintain ongoing updates of documentation used at KAYAK
• Assess, plan and drive-through projects to benefit KAYAK’s product and users and improve partner relationships
• Develop positive relationships with the KAYAK commercial, analytics, engineering, finance, and business operations teams
• Coordinate project efforts across the global commercial team and clearly communicate progress of projects and roadmap to internal partners
• Use data analysis and presentation tools to advance commercial priorities with other KAYAK teams
• Become proficient in KAYAK systems and tools to support the wider Commercial team
• Support accounts owners. Reporting, tracking, billing, day-to-day operations, optimization, etc.

Please apply if:

• Embody the KAYAK ethos - Be Bold, Love Numbers, Win As One
• 3+ years of relevant meaningful experience (account management and travel industry experience is a plus).
• Strong analytical and problem-solving skills are a must (advanced excel and PowerPoint is a plus)
• Excellent communication and presentation skills combined with strong attention to detail
• Excellent verbal and written communication skills in English (additional European languages a plus)
• Experience with business problem solving, contracting and negotiating is crucial
• A self-starter who is able to work independently and navigate across a global organization
• Proven ability to manage complex, multi-faceted relationships, with both internal and external stakeholders
• Good business nous - understand what is going on in the competitive landscape and how that applies to our business
• Comfortable multitasking and balancing a range of projects
• Good sense of humor and excels in working with an unstructured, fast-paced environment
• Be a team player, with experience in global stakeholder management - ability to effectively liaise with a cross-functional team of technical experts, marketers, and senior KAYAK teammates across multiple locations, levels and timezones

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year!
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to HeadSpace
• Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• No meeting Fridays
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousand of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 5 weeks paid vacation
• Private health & dental insurance
• Income protection and life assurance
• Employee Assistance Program - including 24/7 GP & free legal advice
• Pension plan contributions
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Social events & Thursday happy hours
• Free lunch 2 days per week

Diversity, Equity, and Inclusion
At OpenTable/KAYAK, we aspire to be a workplace that fosters inclusion and reflects the diverse communities we serve. Hiring people with different backgrounds and perspectives is critical to innovation and to how we deliver great experiences for our users, partners, and teams. We strive to be an open and welcoming environment so that no matter who you are, you can be yourself.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation(s).

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