UX Researcher

Location: Frederiksberg

Other locations: Primary Location Only

Salary: Competitive

Date: Nov 1, 2024

Job description
Requisition ID: 1545495

UX Researcher

At EY tech.collective, you will be enabling teams build tax and law software products for increased efficiency, quality, and joy. To do this with the highest of degree of accuracy and efficiency, smooth processes and great software plays a key role.

We operate across the Nordics (DK, FI, SE, NO) with a small, flat, and informal organisation of ~30 engineers, designers, researchers, and PMs. In a distributed setup across all countries where we work from home and offices depending on preferences and needs. Tax? Yes, tax filings and tax law are the domains we design and build for, so having an interest in those areas would be good. Actual experience and domain knowledge is of course a plus, but certainly not a requirement.

Above all, we value working with good all-round people. People who are both highly specialised but are capable collaborating across disciplines.

The opportunity
We are looking for a User Experience Researcher who will be a strategic partner to product teams in building digital experiences. In this role, you will collaborate closely with cross-functional teams to ensure our products and services align with users’ mental models and needs. Your work will support product and design decision-making, enable teams to ideate on innovative solutions, mitigate business risks and drive improvements that boost both user satisfaction and business metrics. As a UX Researcher in the tech.collective, you will own your entire research process from recruitment, to planning, executing, analysis and reporting.

Key responsibilities
• Work across several product teams to execute comprehensive research projects. This includes scoping, planning, executing research using the appropriate methods, synthesising the findings and socialising the research insights in a clear, concise manner to key stakeholders.

• Collaborating closely with other researchers, designers and cross-functional partners. This includes being a trusted strategic partner and point of contact for research and research-related activities to members of the design team, cross functional partners. This also includes engaging in research and design feedback sessions and providing perspectives rooted in user insights.

• Shaping the future of UX Research at tech.collective by contributing to a supportive and innovative culture in which UX Researchers can do the highest quality work.

• Highlighting and promoting the importance and value of research within the organization.

Qualifications for success
• 2-3 years of experience as a UX researcher.

• A bachelor's or Master's degree in a field such as human-computer interaction, psychology or a related field.

• You have good knowledge and experience with qualitative research in execution and application.

• You have an understanding and appreciation for the accurate application of data and metrics in UX Research.

• You have the ability to collaborate effectively with stakeholders and colleagues in design, product management and engineering, and act as a strategic partner in product decisions.

• You are naturally curious and proactive in your approach to gaining information, providing solutions and recommendations, and you are driven by continuously moving things forward.

What we offer

• Impact: You will have the opportunity to use your creativity and problem-solving skills to design impactful solutions built around real need at one of the largest companies in the sector.

• Success as defined by you: We will supply the tools and flexibility, so you can make a meaningful impact, your way.

• Diverse and inclusive culture: You will be embraced for who you are and empowered to use your unique voice to help others find theirs.

• Flexible work environment: This role is Copenhagen based, and we would love to see you at the office at least twice a month. Other than that, you will have the freedom to work from home or remotely according to your needs and preferences.

• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.

Apply now
If you would like to become our new colleague, we would love to hear from you! Please apply with your CV and Cover Letter sooner rather than later, as we review applications on a continuous basis. For questions regarding the role, please contact Kendi Gitari at [email protected].

If you don’t necessarily meet all the criteria listed above but still think you’d be great at this job, we encourage you to apply. We might agree!

We look forward to your application!

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The exceptional EY experience. Build your future with confidence.

At EY we celebrate differences and support it. Our employees bring their authentic selves to work every day. We promote diversity of thought, culture and background, and are committed to creating an inclusive EY environment for all employees. EY is an equal opportunity employer for employees and applicants. EY encourages applications from all backgrounds related to gender, age, ethnicity, culture, race, religion and belief, nationality, disability, sexual orientation and gender identity.